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FAQ General Accordion

General

How does MIDA assist investors?

MIDA offers the following assistance to investors:

  1. Direct consultation and co-operation with relevant agencies at both the Federal and State levels in matters such as:
    • Securing infrastructural facilities, including land, factory sites, electricity and water supplies, telecommunication and others,
    • Expediting approvals relating to Building Plans, Certificate of Fitness and Business Licences
  2. To handhold and assist investors in obtaining all necessary approvals for projects until they are operational
  3. To extend support to existing companies in planning expansion, diversification and other reinvestment of their projects
  4. To facilitate visits and site assessments and supply chain infrastructures.

Senior representatives from key government agencies are based at MIDA’s Headquarters in Kuala Lumpur to advise investors on government policies and procedures. These representatives include officials from the Immigration Department, Royal Malaysian Customs and Telekom Malaysia Berhad. MIDA also works closely with officials from the Department of Labour, Department of Environment and Tenaga Nasional Berhad.

What are the types of applications evaluated by MIDA?

MIDA evaluates the following:

  • Manufacturing Licence under the Industrial Coordination Act, 1975
  • Incentives
  • Exemption from Custom Duties

  • Expatriate Posts
  • Status for regional establishments
  • Status for R&D company
  • Matching Grants

Companies can submit their applications online and track its status at investmalaysia.mida.gov.my

What are the equity requirements for new, expansion or diversification projects?

Effective from 17 June 2003, foreign investors can now hold 100% equity for all investments in new projects, as well as expansion or diversification projects by existing companies in the manufacturing sectors, irrespective of the level of exports.

How does MIDA act as a single window in facilitating and assisting investors?

Since its operations began in 1967, MIDA continues to play a strategic role in attracting and facilitating investors with their ventures in Malaysia. With a presence overseas and all over Malaysia through MIDA’s global and regional offices, MIDA works with state governments and key agencies to assist investors with their needs. Also stationed at MIDA’s headquarters in Kuala Lumpur to advise investors on government policies and procedures are representatives from the Immigration Department, Royal Customs Malaysia and Telekom Malaysia Berhad. MIDA also works closely with officials from the Department of Labour, Department of Environment and Tenaga Nasional Berhad.

 

For more information on the business facilitation provided by MIDA, please click here.

What is the InvestMalaysia Portal?

This is an online application submission portal. Companies can submit their applications here and track its status in real time at the InvestMalaysia Portal.

What types of applications can I submit at the InvestMalaysia Portal?

Modules available include the applications for manufacturing licence (e-ML), exemption letter from ML, incentive (e-Incentive), expatriate posts and Representative Office/Regional Office (RE/RO) status, Import Duty/Sales Tax Exemption (JPC) and MIDA Confirmation Letter [Surat Pengesahan MIDA (SPM)] as well as the Domestic Sales.

Manufacturing Licence

What are the criteria to apply for a Manufacturing Licence?

A company with shareholder’s fund of RM2.5 million and above OR full-time manpower of 75 people or more can apply for a Manufacturing Licence.

How long does it take to approve for Manufacturing Licence?

Based on MIDA’s Client Charter, the Manufacturing Licence will be approved within seven days (fast track) or four weeks (normal track) from the date of complete information received.

How can I find out the status of my company’s application?

All applications received will be issued an acknowledgement letter which will state the names of the Officer / Deputy Director / Director of the relevant Industry Division. Applicants are advised to contact the respective officers on the application status.

 

The status of online applications can also be tracked via the InvestMalaysia portal .

If my company is exempted from a manufacturing licence, what other documents can I obtain from MIDA?

The applicant may obtain a ‘Confirmation Letter for Exemption from Manufacturing License’ by submitting their application via http://investmalaysia.mida.gov.my/ and should submit a copy of the following documents:-

  • Memorandum and Articles of Association/ Corporate profile from Companies Commission of Malaysia (CCM)
  • Business Licence from the Local Authorities (if applicable)
  • Manufacturing Process Flow Chart

Can I submit my application for the manufacturing licence online?

Applicants may submit their applications via the InvestMalaysia Portal  http://investmalaysia.mida.gov.my/

Can I submit my applications in hardcopy?

All applications for the Manufacturing License and ICA10 are no longer accepted in hardcopy as they can be made online via the InvestMalaysia Portal http://investmalaysia.mida.gov.my/

Incentives for Investment

For detailed information, please visit our ‘Setting Up Business’ section.

 

What are the main incentives for the manufacturing and services sectors?

There are two major tax incentives for the manufacturing and services sectors:

  • Pioneer Status (PS) – Income tax exemption of 70% – 100% of statutory income for 5 to 10 years. Unabsorbed capital allowances and accumulated losses incurred during the pioneer period can be carried forward and deducted from the post pioneer status of the company.
  • Investment Tax Allowance (ITA) – An allowance of 60% – 100% on qualifying capital expenditure (factory, plant, machinery or other equipment used for the approved project) incurred within 5 to 10 years from the date the first qualifying capital expenditure is incurred.

What is the difference between Pioneer Status and Investment Tax Allowance?

A company approved with a Pioneer Status certificate can enjoy income tax exemption between 70% – 100% of statutory income for 5 to 10 years, whereas, for Investment Tax Allowance, a company can get allowances between 60% – 100% on qualifying capital expenditure incurred within a period of 5 to 10 years.

For projects with a longer gestation period and high capital expenditure, it would be more beneficial to opt for Investment Tax Allowance. Companies should study the options before applying either for Pioneer Status or Investment Tax Allowance.

How does a company apply for Pioneer Status/Investment Tax Allowance?

Applicants may submit their applications via http://investmalaysia.mida.gov.my/.

Can I submit my applications in hardcopy?

Submission of applications are no longer accepted in hardcopy, except for the following incentive applications:

  • Special Tax Incentive under PENJANA
  • Incentive for Manufacturers of Pharmaceutical Products Including Vaccines
  • Investment Tax Allowance of 50% for In-house Research and Development
  • Investment Tax Allowance of 50% of Reinvestment for In-House Research & Development

The forms can be downloaded here .

If my company does not have a Manufacturing Licence, can I apply for Pioneer Status/Investment Tax Allowance?

A company exempted from Manufacturing Licence is eligible to apply for Pioneer Status/Investment Tax Allowance if the products/activities are promoted and the project has fulfilled other related criteria.

How can I confirm that my products/activities are eligible to apply for the incentives?

You may check from the list of promoted activities & products available (here ) or find out more at the Forms and Guidelines section of this website. You can also refer to the relevant publications here .

How long does it take to consider the application for the incentives?

The incentives will be processed, and the decision will be made within six weeks from the date of complete information received.

How can I find out the status of my company’s application for the incentive?

All applications received will be issued acknowledgement letters which will state the names of the Officer/Deputy Director/Director of the relevant Industry Division. Applicants are advised to contact the respective officers on the application status.

 

Online applications can also be tracked via theInvestMalaysia portal .

Expatriate Posts

What is the difference between key post and the term post?

A key post is a post that can be held indefinitely by a foreigner based on the foreign ownership of the company. It is also dependent on the amount of paid-up capital of the company and type of product/industries involved. The approval is subjected to a minimum amount of paid-up capital of the company.


A term post is a post approved for up to 3-5 years for executive posts that require professional qualifications and practical experience, and 2 years for non-executive posts that require technical skills and experience. This is subject to the unavailability of Malaysians to fill up the post.


For companies to be eligible to apply for these posts, Malaysians must be trained to eventually take over the posts.

What should I prepare before submitting an application for expatriate posts to MIDA?

Effective 1st January 2021, any company that intends to employ expatriates are required to advertise their job vacancies for a minimum of 30 days in the MYFutureJobs portal prior to submitting an application for expatriate posts to MIDA. The company will be required to conduct an interview process to source for local talents. The company must also comply with the Social Security Organisation (SOCSO) guidelines.

 

For any inquiries on MYFutureJobs portal, please contact SOCSO’s Customer Services Centre at 1-300-22-8000 / 03- 8091 5300 or email [email protected]

Are there any exemptions from advertising of job vacancies before submitting an expatriate post application to MIDA?

Yes, exemptions from advertising of job vacancies are given to the following categories:

 

    1. Important positions (C-Suite & Key Posts)
    2. Expatriate/s with a monthly income of RM15,000 and above
    3. Representative Office/ Regional Office (RE/RO)
      • This refers to the Representative Office/Regional Office of overseas organisations/companies in the manufacturing and services sectors that are established in Malaysia to carry out activities for the company/organisation headquarters. These RE/ROs are not involved in any commercial activities. For the operational representative/regional office, employers are not required to register under the Companies Act 1965.
      • An approval/confirmation letter from MIDA is required for the company to employ expatriates under this category.
    4. Investors/Shareholders/Owners
      • This refers to investors who are individuals that invest funds in Malaysia to achieve return on investments and are directly involved in the company’s operations.
      • Meanwhile, shareholders refers to individuals that hold at least a 30% equity in the company and are appointed as the company’s Director and/or hold position of interest in the company.
    5. Corporate Transfers/ Placements / Trade Agreements
      • This refers to expatriates who are assigned by the parent company to work in a branch company in Malaysia or a group of companies for the purpose of training or knowledge/experience sharing between companies, and to meet the company’s manpower requirement.

     

    Specialised skilled positions are not automatically excluded from advertising the vacancies in MYFutureJobs portal . Specialised skilled positions include specific and/or unique skills as well as strategic competencies to carry out tasks stipulated by the company.

What is the process of applying for an exemption of advertising of job vacancies?

The company may apply for the exemption of advertising in MYFutureJobs portal from SOCSO by completing the PDKK Form (Specialised Skilled Expatriates) via ( http://bit.ly/PDKKPERKESO). Detailed justifications on why that position requires a special exemption are required to be indicated in the form.

 

The company will be exempted from advertising in the MYFutureJobs portal if the position is granted exemption by SOCSO via email: [email protected] The company may then proceed to apply for expatriate post to the Approving Agencies.

 

If the position is found not to fall under specialised skilled, the company will be requested to advertise the vacancy for the position in the MYFutureJobs portal for a minimum period of 30 days and conduct an interview process to source for local talents. Companies need to submit the Expatriate Employment Committee (JPPD) Certificate from SOCSO when applying for the expatriate position to the Approving Agency.

How to apply for an extension or additional expatriate post?

All applications for expatriate posts from new and existing companies (including those not involving expansion or diversification) in the manufacturing and selected services* sectors should be made via online through the InvestMalaysia portal (https://investmalaysia.mida.gov.my).

How long does it take for a decision on the application for expatriate posts?

The application for expatriate posts will be processed and a decision made within thirty (30) days from the date of complete information received.

Duty Exemption

How does a company apply for import duty and/or sales tax exemption?

Applications for import duty and/or sales tax exemption need to be submitted online at the InvestMalaysia Portal (https://investmalaysia.mida.gov.my).

What type of applications that can be submitted for import duty and/or sales tax exemption?

Applications for import duty and/or sales tax exemption which involve the following need to be submitted online via https://investmalaysia.mida.gov.my:

  • Import duty and/or sales tax exemption on machinery/equipment for selected activities in the Agriculture Sector
  • Import duty and/or sales tax exemption on raw materials/component for Manufacturing Sectors
  • Import duty and/or sales tax exemption on machinery, equipment and material for companies in selected services sectors as follows;
    1. Research & development (R&D) 
    2. Private higher education institution 
    3. Private higher training institution (science, technical or vocational) 
    4. Tourism project (without accommodation)

Application for MIDA Confirmation Letter or Surat Pengesahan MIDA (SPM) to claim import duty and/or sales tax exemption from the Royal Malaysian Customs Department on machinery/equipment/spare parts/prime movers/container trailers/specialised tools/components/materials/specialised consumables goods for the following::

  • Manufacturers in Principal Customs Area (PCA)
  • Companies Engaged in Hotel Business
  • Haulage Operators
  • Aerospace Maintenance, Repair & Overhaul (MRO) companies

How long does it take to receive a decision on the application of import duty and/or sales tax exemption?

The decision shall be conveyed within 4 weeks from the date of complete information received.

What are the supporting documents required to be attached in the online application form?

A company applying for the exemption should submit a copy of the following documents:

  • Manufacturing Licence issued under the Industrial Coordination Act 1975 or Confirmation Letter for a company exempted from Manufacturing Licence under the Industrial Coordination Act 1975
  • Tax incentive approval under the Promotion of Investment Act, 1986 (PIA) or Income Tax Act, 1967 (if applicable)
  • Registration certificate or the letter of acknowledgement if the application for the registration certificate is pending for approval from the Department of Occupational Safety and Health (DOSH) (if applicable)
  • Company profile (latest printout) generated from Companies Commission of Malaysia (SSM) e-Info Services)
  • Flow chart of manufacturing process
  • The layout plan for the machinery and equipment in the approved manufacturer’s premise and to indicate where the machinery and equipment will be located

What is the procedure to apply for the import duty and/or sales tax exemption?

Please refer to the guidelines and procedures for import duty and/or sales tax exemption application here.

Could a manufacturing company in the Free Industrial Zone (FIZ)/Licenced Manufacturing Warehouse (LMW) apply for duty exemption?

Effective from 1 January 2011, all applications for duty exemption by manufacturing companies in the Free Industrial Zones (FIZ)/Licenced Manufacturing Warehouse (LMW) for sale of their finished goods to Principal Customs Area (PCA) should be submitted directly to the Royal Malaysian Customs Department/nearest Customs station.

Services

What are services sub-sectors that are eligible to apply for status and/or incentives and/or expatriate applications through MIDA?

Companies undertaking the following selected services or activities may apply for status and/or incentives and/or expatriate:

  • Research and Development Activities;
  • Principal Hub;
  • Integrated Logistics Services (ILS);
  • International Integrated Logistics Services (IILS);
  • Representative Office/ Regional Office (RE/RO);
  • Technical/Vocational/Science Training Institutes;
  • Hotels/Tourism Projects;
  • Mines Wellness City (MWC);
  • Green Technology;
  • Private Healthcare Facility;
  • Cold Chain Facilities; and
  • Other Services Activities Promoted under the Promotion of Investments Act, 1986 and Income Tax Act, 1967

Companies undertaking the following selected services or activities may apply for additional products and/or expatriate:

  • Operational Headquarters (OHQ)/ International Procurement Centres (IPC) / Regional Distribution Centres (RDC);

For more detailed information, please refer to the ‘Malaysia: Investment in the Services Sector’ guidebook here .

What is the procedure to apply for status and/or incentives and/or expatriate application for the above services sub-sectors?

All applications (excluding Application for Replacement of Expatriate Posts for RE/RO and Annual Compliance Assessment Form for PH) should be made online through the InvestMalaysia Portal ( https://investmalaysia.mida.gov.my).

 

Applications for the Replacement of Expatriate Posts for RE/RO and Annual Compliance Assessment Form for PH should be submitted manually in three (3) sets using the relevant form and submit to:

 

Chief Executive Officer

Malaysian Investment Development Authority (MIDA)

MIDA Sentral

No. 5, Jalan Stesen Sentral 5

Kuala Lumpur Sentral

50470 Kuala Lumpur

How long does it take to receive a decision for the applications?

The applications will be processed, and a decision will be conveyed to the applicants within six weeks from the date of complete information received.

Post Incentive Application

Guidelines can also be found here.

i. Application for Pioneer Certificate

When can I apply for the Pioneer Status Certificate?

The application for Pioneer Certificate should be submitted to MIDA within 24 months from the date of the incentive approval letter. Upon submission of the application, the applicant company should fulfil one of the following requirements:

  • To achieve a minimum 30% of its installed production capacity within three (3) consecutive months (applicable for mass production-based companies) or
  • To have the first sales invoice of the approved product (applicable for customized order-based companies)

How can I apply for the Pioneer Status Certificate?

The application should be made online via https://investmalaysia.mida.gov.my

How does MIDA determine the Production Day for the Pioneer Certificate?

The Production Date of the Pioneer Certificate will be determined based on the followings:

  • For mass production-based company
    Based on the first date of the month that the company has reached the minimum 30% of its installed production capacity within three (3) consecutive months.
  • For customised order-based company
    Based on the date of the company’s first sales invoice.

How long does it take to process the Pioneer Status Certificate application?

The Pioneer Certificate application will be processed within 30 days upon the acceptance of a complete application from the company.

Are companies allowed to extend the application for their Pioneer Certificate if they are unable to meet the requirement?

Companies may apply for an extension to obtain the Pioneer Certificate to MIDA within 24 months from the date of the incentive approval letter by providing strong justifications and valid reasons. The extension application will be evaluated based on the merits of each case.

What if the company failed to submit the application for Pioneer Certificate within the time period stipulated in the incentive approval letter?

MIDA will initiate a process of incentive withdrawal. For further enquiries, please contact the Investment Compliance Division (here).

ii. Application for Determination of Effective Date for Investment Tax Allowance (ITA)

When to apply for the ‘Determination of Effective Date for Investment Tax Allowance’?

 

The application should be submitted to MIDA within 24 months from the date of the incentive approval letter via https://investmalaysia.mida.gov.my.

How long does it take to process the application for the ‘Determination of Effective Date for the Investment Tax Allowance’?

The application will be processed within 30 days upon the acceptance of complete application from the company.

iii. Application for Verification of Compliance to Investment Tax Allowance

When to apply for the 'Verification of Compliance to Investment Tax Allowance'?

The application should be submitted to MIDA within the effective incentive period. The company should obtain the approval for the Verification of Compliance to Investment Tax Allowance before making a tax claim with the Inland Revenue Board (IRB). The application should be made online via https://investmalaysia.mida.gov.my.

How long does it take to process the application for Verification of Compliance to Investment Tax Allowance?

The application will be processed within 30 days upon the acceptance of a complete application from the company.

Post Licensing Application

 

How do I make amendments or changes to my Manufacturing License?

Companies that require to make any amendments/changes on their Manufacturing License (such as change of company’s name, amendment of factory address, change of factory location, duplication and consolidation of Manufacturing License etc) may submit their post-licensing applications via https://investmalaysia.mida.gov.my.

How do I update or waive the conditions of my Manufacturing License?

Companies that require to update Manufacturing License conditions / to waive some of the conditions (such as equity and export conditions), may submit their applications via https://investmalaysia.mida.gov.my.

How long does it take to process the Post Licensing applications?

The application will be processed within 30 days upon the acceptance of a complete application from a company.

InvestMalaysia Portal

The Invest Malaysia Portal can be accessed through https://investmalaysia.mida.gov.my.

Who can I appoint as the Authorised Person for my company?

The Authorised Person can be anyone in the company who holds the position of a Manager and above.

I have an appointed consultant. Can they be the Authorised Person?

Yes. However, the company is required to issue an authorisation letter as a confirmation of the consultant’s appointment.

Can more than one (1) employee of the company be allowed to register in the InvestMalaysia Portal?

Yes. A company can register more than one (1) employee as the Contact Person to manage its InvestMalaysia account.

How do I add more employees as the Contact Person for the company?

Each employee is required to register an account with the InvestMalaysia Portal before they can be added as the Contact Person for the company.

 

Then, the current Contact Person shall edit the Company Profile and click ‘Add Record’ at the Contact Person section. This is also applicable if there are any changes to the Contact Person for the company.

I want to apply for a Manufacturing Licence and there are four (4) options i.e. new/regularisation/expansion/diversification project. Which one should I choose?

For a new company that has yet to start any commercial production, please select ‘New Manufacturing Licence’ option.
For an existing company, please refer to the explanation on the different types of Manufacturing Licence below:-

  • Pioneer Status (PS) – Income tax exemption of 70% – 100% of statutory income for 5 to 10 years. Unabsorbed capital allowances and accumulated losses incurred during the pioneer period can be carried forward and deducted from the post pioneer status of the company.
  • Investment Tax Allowance (ITA) – An allowance of 60% – 100% on qualifying capital expenditure (factory, plant, machinery or other equipment used for the approved project) incurred within 5 to 10 years from the date the first qualifying capital expenditure is incurred.

I am an existing company. I would like to apply for a Manufacturing Licence as a regularisation / expansion / diversification project but the system does not allow me to select this type of application. How do I proceed?

Please update your approved record with MIDA at the Industrial Profile section. Once the record is verified by MIDA, you will be able to select the type of Manufacturing Licence application you wish to apply.

How do I create a Post Approval application? [e.g. Post Approval (ML), Post Incentive, Post Approval RERO, Post Approval Grant, etc.]

Please update your approved record with MIDA at the Industrial Profile section. Once the record is verified by MIDA, the Action button will be activated and there will be a list of Post Licencing / Post Incentive applications available.

MIDA Payment Channel

The MIDA Payment Channel can be accessed through https://mpaychannel.mida.gov.my.

What is the MIDA Payment Channel?

The MIDA Payment Channel is an internet-based payment gateway that allows real-time payments for the online purchases of products, services or bill payments. MIDA offers this service to make the payment process easier and faster for its stakeholders. Find out more about the portal here: https://mpaychannel.mida.gov.my/aboutUs.xhtml

Are the username and password the same as my account in the InvestMalaysia Portal?

No. The MIDA Payment Channel is a separate website and does not link to the InvestMalaysia Portal. If you are a new user, please proceed to register a new account.

I want to make an FPX Payment using my company’s current account, but the system does not allow me and keeps prompting me to use my personal bank account. What should I do?

Currently, the system only accepts payments made from a personal bank account (B2C) and not a corporate bank account (B2B). Please proceed to make the payment using a personal bank account and download the payment receipt as it is a mandatory document to be uploaded during your Digital Certificate registration.

Can I make a payment in cash or via money transfer?

No. Currently, payment may only be made online through https://mpaychannel.mida.gov.my/.

Are foreign currencies other than Ringgit Malaysia (MYR) accepted for the payment?

No. Payment is only accepted in Ringgit Malaysia (MYR).

Can the payment be made using a credit card?

Not at the moment. Do look out for updates as we are constantly trying to improve our services and provide better convenience to our stakeholders.

I am an Authorised Person for two (2) companies and have registered an account in the MIDA Payment Channel. Can I purchase a digital certificate for my other company under the same account or do I have to register a new account?

No. You have to register a new account for the other company.

How can we get a copy of the receipt for my Digital Certificate payment?

Please contact MIDA’s Finance and Accounts Division for assistance:

 

Director of Finance and Accounts Division

Mr. Mohd. Zaharin Jamaris

Direct Line: +603-2263 2479

Email: [email protected]

Full Division Contact: https://www.mida.gov.my/staffdirectory/finance-accounts-management-division/

Digital Certificate

What is a Digital Certificate?

A Digital Certificate is an electronic signature that verifies the authenticity of the Authorised Person through the use of a customised PIN (Personal Identification Number). The Digital Certificate authentication ensures a company has authorised a trusted representative as their Authorised Person for Digital Certificate purposes. . 

Why do I need a Digital Certificate?

A Digital Certificate is required for the submission of application(s) through the InvestMalaysia Portal.

How much does a Digital Certificate cost and what is its validity period?

The cost of a Digital Certificate is RM300 for a validity period of two (2) years.

How do I make a payment?

The payment for a Digital Certificate must be made via the MIDA Payment Channel at www.mpaychannel.mida.gov.my.

I’ve made a payment for my Digital Certificate and registered at POS Digicert MYCRS website as prompted by the InvestMalaysia Portal. What should I do next?

  • Your Digital Certificate registration shall be approved within 1 to 3 working days.
  • Check your registered email address for an email from [email protected]
    There shall be a link for pin creation and a pin setup challenge. Click on the link and follow the on-screen instruction.
  • Once you have successfully created your pin, login to the InvestMalaysia Portal and go to Company Profile – scroll down to Authorised Person – scroll right and click Verify Digicert.
  • The system shall prompt you to key in your pin. Once done, your Digital Certificate status shall change to Verified and you shall be able to submit your application(s) on the InvestMalaysia Portal.

How do I check the status of my Digital Certificate application?

Go to https://mycrs.posdigicert.com.my/. Login and check under the Certificate Management section.

I was informed that my Digital Certificate has been approved and an email from [email protected] was sent to me but I did not receive it. What should I do?

Please check your email settings as the email for the Digital Certificate approval may have been sent to your spam/junk folder. If you could not find the email, please check your company’s IT policy for any restriction from a ‘no-reply’ sender. Your company’s server needs to allow email from a ‘no-reply’ sender to be accepted.

Its been 3 working days but I have yet to receive my Digital Certificate approval. What should I do?

Please contact our Customer Service Officers at 03 – 2267 3633 or log a report at https://investmalaysia.mida.gov.my/EIP/CustomerService.aspx.

I’ve successfully created my pin and the status is active on the POS Digicert MYCRS website. However, when I clicked ‘Verify Digicert’ at InvestMalaysia Portal, the system prompts “Your ID does not have any Digital Cert yet, please register at DigiCert website to register for a new one”. What should I do?

Check the information at the Identity Card / Passport No. column of the Authorised Person. Ensure the following and try again:-

  • For Malaysian, key in your Identity Card number without any dash “-” (e.g. 770101101001)
  • For non-Malaysian, key in your passport number without any special characters (e.g. P121234)

My PIN is blocked. How do I reset my PIN?

Go to the POS Digicert MYCRS website. Click the RESET PIN button located at the top right of the webpage. Enter your NRIC or Passport Number (without any dash or special characters). Check your registered email address for an email from [email protected] This email contains the link to reset your PIN. Click on the link and follow the on-screen instructions to proceed.

My company’s Authorised Person already has a Digital Certificate (certificate issued), but we could not submit our application(s). What should I do?

Please verify your Digital Certificate at the InvestMalaysia Portal:

  • Go to Company Profile – scroll down to Authorised Person – scroll right and click Verify Digicert.
  • The system will prompt you to key in your pin.
  • Once done, your Digital Certificate status shall change to verified and you shall be able to submit your application(s).

How can we get a copy of the receipt for a Digital Certificate payment?

Please contact MIDA’s Finance and Accounts Division for assistance:

 

Director of Finance and Accounts Division

Mr. Mohd. Zaharin Jamaris

Direct Line: +603-2263 2479

Email: [email protected]

Full Division Contact: https://www.mida.gov.my/staffdirectory/finance-accounts-management-division/

I’ve purchased my Digital Certificate directly from the POS Digicert MYCRS website. However, I need a refund. How do I request a refund?

Please contact POS Digicert at 03 – 8800 8008 or email [email protected]

I have two (2) companies. Can I use the same Digital Certificate for both companies?

No. Each company needs to have their own Digital Certificate. The Digital Certificate is tied to the Identity Card of the Authorised Person and the Registration of Company (ROC) number of the company.

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