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Client Charter
We are committed to providing services in a professional, efficient and ethical manner to industrialists and potential investors in the manufacturing and services sectors by:
• Responding to all investment enquiries in a prompt and courteous manner
• Providing accurate and up to-date information on investments
• Assisting investors in the implementation of their projects
We are committed to answering relevant enquiries and to complete the evaluation of applications from the date complete information is received within these stipulated time frame:
Enquiries received via website: 2 working days
Manufacturing Licence
Normal Track: 4 weeks
Fast Track: 7 working days
Post-Incentives: 6 weeks
Incentives: 6 weeks
Tax Exemption from Custom Duties: 4 weeks
Principal Hub: 6 weeks
Regional and Representative Offices: 4 weeks
Manufacturing License: 4 weeks
Expatriate Posts
Normal Track: 4 weeks
Fast Track: 7 working days
MIDA Client Charter Achievement 2023 (January – February)
MIDA Client Charter Achievement 2022
MIDA Client Charter Achievement 2021
MIDA Client Charter Achievement 2020
MIDA Client Charter Achievement 2019
