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ICT Services

ICT Services

As Malaysia establishes itself as a digital nation, it needs to prepare to adapt and innovate to sustain its economic growth. Information and communications technology (ICT) services assume a central role in empowering these digital economic goals. The world is becoming increasingly more digital, with opportunities opening in local and regional markets as digital for people, business, and governments becomes the new normal.


New business segments built around innovative technologies are leading to a growth of highly skilled jobs and productivity in communities large and small. Our modern industrial strategy relies on building a more resilient economy to support these key industries of the future.

This creative and vibrant industry encompasses a variety of activities:

Management of Data

Data Centres

Cloud Sharing

Data Security & Big Data Analytics

Software & System Design

Conducive e-Platform

Integration of system
(develop & design and research & development)

Creative & Digital Content


Gaming & Animation

RM320.0 bil

ICT contribution to GDP 2020


as a strategic hub for digital services


Approved Projects

RM8.2 bil

Total Investment in 2020


Job Opportunities

For more statistics, please click here.

Liberalisation of ICT Services

On 22 April 2009, the ICT services sub-sector was liberalised to encourage foreign participation and further strengthen the competitiveness of the sub-sector.

Towards a more Digitalised Economy

ICT services play a central role in empowering the digital economic goals of the country. As Malaysia moves to become a developed economy, it needs to position itself not only to adapt, but also to innovate in technology in order to sustain economic growth. Digitalisation has changed the way of doing businesses by capitalising on connectivity and systems integration, and by leveraging on “smart technology” such as Artificial Intelligence (AI), Big Data Analytics, Robotics and Internet of Things (IoT).


Malaysia welcomes digital players to join us in our efforts to build a sustainable ICT ecosystem and digitally connected landscape. With our growing range of capabilities and infrastructure, Malaysia is poised to become a tech powerhouse in the region, driving innovation and productivity to enhance competitiveness and wealth creation.

Size of ICT in Malaysia

In 2020, the value of the ICT industry’s contribution to the country’s GDP grew by 10.4 per cent in 2020 to RM320.0 billion (versus RM289.2 billion in 2019). This contributed 22.6 per cent to the GDP (19.1% in 2018), and comprised Gross Value Added of ICT (14.2%) and e-commerce of other industries (8.4%).


Source: Department of Statistics’ (DOSM) Information and Communication Technology Satellite Account

Our Investors' Highlights

Impressive talent, a vibrant game ecosystem, and support from the government are key reasons why we have decided to take our partnership with Malaysia to the next level

- Jim Ryan, President & CEO
Sony Interactive Entertainment

Get Started

MIDA provides comprehensive support to your business as you consider the competitive and comparative advantages Malaysia has to offer for your investment. Explore our dedicated resources, wide range of facilities or consultation services to assist you in expanding your operations here.
Find out more about the policies, incentives and facilities in the services sector.