Remote office apps becoming essential for business continuity – Alibaba Cloud Intelligence
14 May 2020
More remote office applications are expected to be launched in the near future and becoming essential for business continuity as people are getting used to work from home (WFH) and online learning due to COVID-19, Alibaba Cloud Intelligence said.
Malaysia and Thailand general manager Jordy Cao said COVID-19 would accelerate the information technology (IT) transformation of quite a number of companies that adopted cloud technology for fast service deployment and to avoid waiting for hardware expansion and software integration, especially when the IT budget is limited.
“People will better understand Artificial Intelligence (AI). It’s not something just in the laboratory but also can be found and benefit our daily life.
“For example, Alibaba Cloud AI solutions have been deployed in quite a number of hospitals in China and other countries to help detect COVID-19 virus,” he told Bernama today.
Additionally, he said people’s working behaviour has changed from relying heavily on traditional face-to-face communication to instant messaging and video/voice conference as part of the remote working initiative during the COVID-19 outbreak.
“Not only people communicate with each other online, they also do online project management, conduct training and have meetings even parties via virtual communication applications to maintain productivity and mental wellbeing to some extent,” he said.
Meanwhile, Cao said Alibaba’s intelligent working platform, DingTalk, has delivered high-definition video-conferencing and live-broadcasting with low latency amid surging demand for telecommunications in recent months.
“Some 10 million enterprises in China have used DingTalk for remote work and over 120 million students across China attended online classes through DingTalk during the virus outbreak,” he said.
He said other organisations which used DingTalk were Papparich, which used the platform to disseminate training videos and group-wide memos to all its outlets, and Touch ‘n Go eWallet, which integrated software engineering processes inside the platform to give real time alerts and notifications to their engineering teams to improve the efficiency of the whole engineering processes.
“Touch ‘n Go eWallet is also using DingTalk to manage multiple business processes such as business requirements, change requests, data patches and hotfixes approval workflows,” he said.
Cao said approval workflows in DingTalk is highly flexible, as the platform allows customers to configure it according to their own needs.
“Thanks to the technology, though we can’t meet in person, we feel like being together,” he said.
Alibaba Cloud Intelligence is the cloud computing business arm of Chinese e-commerce giant Alibaba Group.