Boom time seen for logistic, e-commerce
15 Mar 2021
Malaysia’s logistics and e-commerce industries can expect a “bigger growth” this year with consumer behaviour shifting to buying online, according to EasyParcel co-founder and chief executive officer Clarence Leong.
Six months ago, many were not even familiar with the QR code, he said. Now, digitalisation has paved its way into industries with businesses going digital and consumers’ behaviour having shifted to online buying.
“Today, it is a new norm for businesses to have an online presence and in the future, a brick-and-mortar store may just be a secondary option for businesses moving forward. For the logistics and e-commerce industries specifically, the outlook for 2021 is even bigger growth with consumer behaviour shifting to buying online,” Leong told the New Straits Times.
He said more courier service providers were now available since EasyParcel was launched in 2014.
“I anticipate that this trend will continue this year.”
He said as its expansion plans were on hold due to the pandemic, it had given EasyParcel the opportunity to focus on the markets it was currently in and improve its services in Malaysia, Singapore, Indonesia and Thailand.
“As the backbone of the industry, we will continuously ensure ‘Delivery Made Easy’ by being agile to our customers’ needs, creating values and growing together with them during these trying times,” he added.
Leong said 2020 was definitely a challenging and unpredictable year for EasyParcel where things had changed drastically. (i.e customers’ behaviour are now moving towards digitalisation).
“As a courier service platform, it is important for us to move fast to ensure that we are up to standard in supporting our customers, adapting to change, moving team allocations, improving tech infrastructure and launching creative solutions in a short period of time.”
Citing some examples, he said its paperless shipping label, PgeonMart, was launched within a week while PgeonFlex was introduced and currently supported a few hundred freelancer drivers who lost their jobs due to the pandemic.
“This in turn makes us more solid as whole, as we step up the game physically and mentally to support our courier service partners, our SMEs and the ecosystem,” Leong added.