|
|
This site
is mobile
responsive
The Invest Malaysia Portal can be accessed through https://investmalaysia.mida.gov.my.
Who can I appoint as the Authorised Person for my company?
The Authorised Person can be anyone in the company who holds the position of a Manager and above.
I have an appointed consultant. Can they be the Authorised Person?
Yes. However, the company is required to issue an authorisation letter as a confirmation of the consultant’s appointment.
Can more than one (1) employee of the company be allowed to register in the InvestMalaysia Portal?
Yes. A company can register more than one (1) employee as the Contact Person to manage its InvestMalaysia account.
How do I add more employees as the Contact Person for the company?
Each employee is required to register an account with the InvestMalaysia Portal before they can be added as the Contact Person for the company.
Then, the current Contact Person shall edit the Company Profile and click ‘Add Record’ at the Contact Person section. This is also applicable if there are any changes to the Contact Person for the company.
I want to apply for a Manufacturing Licence and there are four (4) options i.e. new/regularisation/expansion/diversification project. Which one should I choose?
For new company that has yet to start commercial production, please select New Manufacturing Licence.
For existing company, please refer to the explanation on the different types of Manufacturing Licence below:-
I am an existing company. I would like to apply for a Manufacturing Licence as a regularisation / expansion / diversification project but the system does not allow me to select this type of application. How do I proceed?
Please update your approved record with MIDA at the Industrial Profile section. Once the record is verified by MIDA, you will be able to select the type of Manufacturing Licence application you wish to apply.
How do I create a Post Approval application? [e.g. Post Approval (ML), Post Incentive, Post Approval RERO, Post Approval Grant, etc.]
Please update your approved record with MIDA at the Industrial Profile section. Once the record is verified by MIDA, the Action button will be activated and there will be a list of Post Licencing / Post Incentive applications available.
The MIDA Payment Channel can be accessed through https://mpaychannel.mida.gov.my/.
What is the MIDA Payment Channel?
The MIDA Payment Channel is an internet-based payment gateway that allows real-time payments for the online purchases of products, services or bill payments. MIDA offers this service to make the payment process easier and faster for its stakeholders. Find out more about the portal here: https://mpaychannel.mida.gov.my/
Are the username and password the same as my account in the InvestMalaysia Portal?
No. The MIDA Payment Channel is a separate website and does not link to the InvestMalaysia Portal. If you are a new user, please proceed to register a new account.
Can I make a payment in cash or via money transfer?
No. Currently, payment may only be made online through https://mpaychannel.mida.gov.my/.
Are foreign currencies other than Ringgit Malaysia (MYR) accepted for the payment?
No. Payment is only accepted in Ringgit Malaysia (MYR).
What payment methods are accepted?
We accept payments via credit card, Business-to-Business (B2B), Business-to-Consumer (B2C) and e-wallet.
I am an Authorised Person for two (2) companies and have registered an account in the MIDA Payment Channel. Can I purchase a digital certificate for my other company under the same account or do I have to register a new account?
No. You have to register a new account for the other company.
How can I obtain a copy of the receipt for my Digital Certificate payment?
Receipt can be obtained from https://mpaychannel.mida.gov.my/
For additional assistance, please contact MIDA’s Finance and Accounts Management Division:
Director of Finance and Accounts Division
Direct Line: +603-2263 2479
Email: [email protected]
Full Division Contact: https://www.mida.gov.my/staffdirectory/finance-accounts-management-division/
What is a Digital Certificate?
A Digital Certificate is an electronic signature that verifies the authenticity of the Authorised Person through the use of a customised PIN (Personal Identification Number). The Digital Certificate authentication ensures a company has authorised a trusted representative as their Authorised Person for Digital Certificate purposes.
Why do I need a Digital Certificate?
A Digital Certificate is required for the submission of application(s) through the InvestMalaysia Portal.
How much does a Digital Certificate cost and what is its validity period?
The cost of a Digital Certificate is RM1,000 for a validity period of two (2) years.
How do I make a payment?
The payment for a Digital Certificate must be made via the MIDA Payment Channel at www.mpaychannel.mida.gov.my.
I’ve made a payment for my Digital Certificate and registered at POS Digicert MYCRS website as prompted by the InvestMalaysia Portal. What should I do next?
How do I check the status of my Digital Certificate application?
Go to https://mycrs.posdigicert.com.my/. Login and check under the Certificate Management section.
I was informed that my Digital Certificate has been approved and an email from [email protected] was sent to me but I did not receive it. What should I do?
Please check your email settings as the email for the Digital Certificate approval may have been sent to your spam/junk folder. If you could not find the email, please check your company’s IT policy for any restriction from a ‘no-reply’ sender. Your company’s server needs to allow email from a ‘no-reply’ sender to be accepted.
Its been 3 working days but I have yet to receive my Digital Certificate approval. What should I do?
Please contact our Customer Service Officers at 03 – 2267 3633 or log a report at https://investmalaysia.mida.gov.my/EIP/CustomerService.aspx.
I’ve successfully created my pin and the status is active on the POS Digicert MYCRS website. However, when I clicked ‘Verify Digicert’ at InvestMalaysia Portal, the system prompts “Your ID does not have any Digital Cert yet, please register at DigiCert website to register for a new one”. What should I do?
Check the information at the Identity Card / Passport No. column of the Authorised Person. Ensure the following and try again:-
My PIN is blocked. How do I reset my PIN?
Go to the POS Digicert MYCRS website. Click the RESET PIN button located at the top right of the webpage. Enter your NRIC or Passport Number (without any dash or special characters). Check your registered email address for an email from [email protected]. This email contains the link to reset your PIN. Click on the link and follow the on-screen instructions to proceed.
My company’s Authorised Person already has a Digital Certificate (certificate issued), but we could not submit our application(s). What should I do?
Please verify your Digital Certificate at the InvestMalaysia Portal:
How can we get a copy of the receipt for a Digital Certificate payment?
Please contact MIDA’s Finance and Accounts Division for assistance:
Director of Finance and Accounts Division
Direct Line: +603-2263 2479
Full Division Contact: https://www.mida.gov.my/staffdirectory/finance-accounts-management-division/
I’ve purchased my Digital Certificate directly from the POS Digicert MYCRS website. However, I need a refund. How do I request a refund?
Please contact POS Digicert at 03 – 8800 8008 or email [email protected].
I have two (2) companies. Can I use the same Digital Certificate for both companies?
No. Each company needs to have their own Digital Certificate. The Digital Certificate is tied to the Identity Card of the Authorised Person and the Registration of Company (ROC) number of the company.
If my company designates more than one (1) Authorised Person, how many Digital Certificates should I purchase?
If you have more than one Authorised Person, you must purchase a digital certificate for each additional Authorised Person. The digital certificate will be associated with each Authorised Person’s Identity Card and the Registration of Company (ROC) number of the company.
Pricing Adjustment for Digital Certificate (DigiCert)
What is the latest price of DigiCert?
Effective from 6th June 2023, the latest price of a Digital Certificate (DigiCert) is RM1,000 for a validity period of two (2) years.
Validity of DigiCert?
Two (2) years and a company shall renew the DigiCert after two (2) years.
Effective date of the latest price of DigiCert?
6th June 2023
Why the price of DigiCert has been increased?
The last revision of price adjustment was made in 2017. MIDA online system has been enhanced since 1st April 2021 which will enable our stakeholders to apply for various services through the InvestMalaysia portal.
What is the difference between the previous system and the latest MIDA online system?
Previously, the system is only catered for one (1) application module and now it has been improved up to twenty-five (25) application modules.
Are there any other reasons why the price is increased?
This adjustment is necessary due to the increasing costs of maintaining and upgrading our online infrastructure.
As part of MIDA’s commitment to enhancing the efficiency and delivering greater services to the investors, we’re introducing evaluation and issuance fees for applications submitted to MIDA which will occur gradually, effective from 6th November 2023. These nominal charges include the comprehensive processing applications, producing and delivering the requested documents/status, and maintaining the online system infrastructure and performance.
Further details are available at the F.A.Q(s) on MIDA website and MIDA InvestMalaysia Portal and it can be downloaded from here.
