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The Invest Malaysia Portal can be accessed through https://investmalaysia.mida.gov.my.
Who is eligible to apply in the InvestMalaysia Portal?
Any business entity registered with the Companies Commission of Malaysia (SSM) is eligible to submit an online application through the InvestMalaysia Portal subject to fulfilling the necessary business registration requirement as specified in the guidelines for the respective application. Companies are strongly advised to review the guidelines for each application to ensure compliance with these requirements.
What are the types of business entities that can be registered under SSM?
a) Sole Proprietorship / Partnership – Enacted under the Registration of Business Act 1956 (Act 197)
b) Private Limited Company (Sdn. Bhd.) / Public Company (Berhad) – Incorporated under the Companies Act 2016 (Act 777)
c) Limited Liability Partnerships – Registered under the Limited Liability Partnership Act 2012 (Act 743), combining characteristics of private companies and conventional partnerships
(Reference: https://www.ssm.com.my/Pages/SSM-Business-Advisory.aspx)
Are foreign companies eligible to apply in the InvestMalaysia Portal?
Yes, foreign companies may submit an online application through the InvestMalaysia Portal using their country of origin registration. However, access is limited to certain types of applications. For comprehensive access, companies are encouraged to incorporate a business entity under the Law of Malaysia, particularly the Companies Act 2016.
Who can I appoint as the Authorised Person for my company?
The Authorised Person can be anyone in the company who holds the position of a Manager and above.
I have an appointed consultant. Can they be the Authorised Person?
Yes. However, the company is required to issue an authorisation letter as a confirmation of the consultant’s appointment.
Can more than one (1) employee of the company be allowed to register in the InvestMalaysia Portal?
Yes. A company can register more than one (1) employee as the Contact Person to manage its InvestMalaysia account.
How do I add more employees as the Contact Person for the company?
Each employee is required to register an account with the InvestMalaysia Portal before they can be added as the Contact Person for the company.
Then, the current Contact Person shall edit the Company Profile and click ‘Add Record’ at the Contact Person section. This is also applicable if there are any changes to the Contact Person for the company.
I want to apply for a Manufacturing Licence and there are four (4) options i.e. new/regularisation/expansion/diversification project. Which one should I choose?
For new company that has yet to start commercial production, please select New Manufacturing Licence.
For existing company, please refer to the explanation on the different types of Manufacturing Licence below:-
I am an existing company. I would like to apply for a Manufacturing Licence as a regularisation / expansion / diversification project but the system does not allow me to select this type of application. How do I proceed?
Please update your approved record with MIDA at the Industrial Profile section. Once the record is verified by MIDA, you will be able to select the type of Manufacturing Licence application you wish to apply.
How do I create a Post Approval application? [e.g. Post Approval (ML), Post Incentive, Post Approval RERO, Post Approval Grant, etc.]
Please update your approved record with MIDA at the Industrial Profile section. Once the record is verified by MIDA, the Action button will be activated and there will be a list of Post Licencing / Post Incentive applications available.
The MIDA Payment Channel can be accessed through https://mpaychannel.mida.gov.my/.
What is the MIDA Payment Channel?
The MIDA Payment Channel is an internet-based payment gateway that allows real-time payments for the online purchases of products, services or bill payments. MIDA offers this service to make the payment process easier and faster for its stakeholders. Find out more about the portal here: https://mpaychannel.mida.gov.my/
Are the username and password the same as my account in the InvestMalaysia Portal?
No. The MIDA Payment Channel is a separate website and does not link to the InvestMalaysia Portal. If you are a new user, please proceed to register a new account.
Can I make a payment in cash or via money transfer?
No. Currently, payment may only be made online through https://mpaychannel.mida.gov.my/.
Are foreign currencies other than Ringgit Malaysia (MYR) accepted for the payment?
No. Payment is only accepted in Ringgit Malaysia (MYR).
What payment methods are accepted?
We accept payments via credit card, Business-to-Business (B2B), Business-to-Consumer (B2C) and e-wallet.
I am an Authorised Person for two (2) companies and have registered an account in the MIDA Payment Channel. Can I purchase a digital certificate for my other company under the same account or do I have to register a new account?
No. You have to register a new account for the other company.
How can I obtain a copy of the receipt for my Digital Certificate payment?
Receipt can be obtained from https://mpaychannel.mida.gov.my/
For additional assistance, please contact MIDA’s Finance and Accounts Management Division:
Director of Finance and Accounts Division
Direct Line: +603-2263 2479
Email: [email protected]
Full Division Contact: https://www.mida.gov.my/staffdirectory/finance-accounts-management-division/
What is a Digital Certificate?
A Digital Certificate is an electronic signature that verifies the authenticity of the Authorised Person through the use of a customised PIN (Personal Identification Number). The Digital Certificate authentication ensures a company has authorised a trusted representative as their Authorised Person for Digital Certificate purposes.
Why do I need a Digital Certificate?
A Digital Certificate is required for the submission of application(s) through the InvestMalaysia Portal.
How much does a Digital Certificate cost and what is its validity period?
The cost of a Digital Certificate is RM1,000 for a validity period of two (2) years.
How do I make a payment?
The payment for a Digital Certificate must be made via the MIDA Payment Channel at www.mpaychannel.mida.gov.my.
I’ve made a payment for my Digital Certificate and registered at POS Digicert MYCRS website as prompted by the InvestMalaysia Portal. What should I do next?
How do I check the status of my Digital Certificate application?
Go to https://mycrs.posdigicert.com.my/. Login and check under the Certificate Management section.
I was informed that my Digital Certificate has been approved and an email from [email protected] was sent to me but I did not receive it. What should I do?
Please check your email settings as the email for the Digital Certificate approval may have been sent to your spam/junk folder. If you could not find the email, please check your company’s IT policy for any restriction from a ‘no-reply’ sender. Your company’s server needs to allow email from a ‘no-reply’ sender to be accepted.
Its been 3 working days but I have yet to receive my Digital Certificate approval. What should I do?
Please contact our Customer Service Officers at 03 – 2267 3633 or log a report at https://investmalaysia.mida.gov.my/EIP/CustomerService.aspx.
I’ve successfully created my pin and the status is active on the POS Digicert MYCRS website. However, when I clicked ‘Verify Digicert’ at InvestMalaysia Portal, the system prompts “Your ID does not have any Digital Cert yet, please register at DigiCert website to register for a new one”. What should I do?
Check the information at the Identity Card / Passport No. column of the Authorised Person. Ensure the following and try again:-
My PIN is blocked. How do I reset my PIN?
Go to the POS Digicert MYCRS website. Click the RESET PIN button located at the top right of the webpage. Enter your NRIC or Passport Number (without any dash or special characters). Check your registered email address for an email from [email protected]. This email contains the link to reset your PIN. Click on the link and follow the on-screen instructions to proceed.
My company’s Authorised Person already has a Digital Certificate (certificate issued), but we could not submit our application(s). What should I do?
Please verify your Digital Certificate at the InvestMalaysia Portal:
How can we get a copy of the receipt for a Digital Certificate payment?
Please contact MIDA’s Finance and Accounts Division for assistance:
Director of Finance and Accounts Division
Direct Line: +603-2263 2479
Full Division Contact: https://www.mida.gov.my/staffdirectory/finance-accounts-management-division/
I’ve purchased my Digital Certificate directly from the POS Digicert MYCRS website. However, I need a refund. How do I request a refund?
Please contact POS Digicert at 03 – 8800 8008 or email [email protected].
I have two (2) companies. Can I use the same Digital Certificate for both companies?
No. Each company needs to have their own Digital Certificate. The Digital Certificate is tied to the Identity Card of the Authorised Person and the Registration of Company (ROC) number of the company.
If my company designates more than one (1) Authorised Person, how many Digital Certificates should I purchase?
If you have more than one Authorised Person, you must purchase a digital certificate for each additional Authorised Person. The digital certificate will be associated with each Authorised Person’s Identity Card and the Registration of Company (ROC) number of the company.
Pricing Adjustment for Digital Certificate (DigiCert)
What is the latest price of DigiCert?
Effective from 6th June 2023, the latest price of a Digital Certificate (DigiCert) is RM1,000 for a validity period of two (2) years.
Validity of DigiCert?
Two (2) years and a company shall renew the DigiCert after two (2) years.
Effective date of the latest price of DigiCert?
6th June 2023
Why the price of DigiCert has been increased?
The last revision of price adjustment was made in 2017. MIDA online system has been enhanced since 1st April 2021 which will enable our stakeholders to apply for various services through the InvestMalaysia portal.
What is the difference between the previous system and the latest MIDA online system?
Previously, the system is only catered for one (1) application module and now it has been improved up to twenty-five (25) application modules.
Are there any other reasons why the price is increased?
This adjustment is necessary due to the increasing costs of maintaining and upgrading our online infrastructure.
As part of MIDA’s commitment to enhancing the efficiency and delivering greater services to the investors, we’re introducing evaluation and issuance fees for applications submitted to MIDA which will occur gradually, effective from 6th November 2023. These nominal charges include the comprehensive processing applications, producing and delivering the requested documents/status, and maintaining the online system infrastructure and performance.
Further details and the latest information are available on the MIDA website and the MIDA InvestMalaysia Portal. The following documents are available for download:
Why is MIDA introducing evaluation and issuance fees on MIDA’s services?
MIDA is introducing evaluation and issuance fees to address several key objectives
Streamlining Application Processes: These fees are integral to our commitment to streamline and modernise our application processes. By doing so, we aim to make these processes more efficient and responsive to the needs of our stakeholders.
Ensuring Sustainability: The introduction of these fees serves as a crucial step towards ensuring the long-term sustainability of our services. They will help cover the operational costs associated with evaluating applications, issuing approvals, and maintaining our IT infrastructure.
Investing in Digital Transformation: MIDA is moving towards digital transformation through the MIDA InvestMalaysia portal. These fees contribute to covering the maintenance costs of our IT infrastructure, enabling us to provide more convenient digital services to our clients.
Maintaining High Standards: We are committed to upholding high standards in our services. The cost recovery from the charges allows us to invest in resources and continuously improve our service quality.
Enhancing Efficiency: The introduction of these fees aligns with our goal of enhancing the efficiency of our evaluation services. This, in turn, benefits our stakeholders.
Ensuring Future Upgrades: In addition to current operational needs, the fees will support future upgrades and advancements in MIDA’s IT systems, ensuring that we remain at the forefront of technological innovation and continue delivering value to our clients.
We appreciate your understanding and support as we implement these fees to enhance the quality, efficiency, and sustainability of our services. By doing so, we are better equipped to support investment and economic growth in Malaysia, ultimately benefiting our clients and stakeholders.
How do these fees align with MIDA's mission and goals?
These fees align with MIDA’s mission of promoting and facilitating investments in Malaysia. By introducing these fees, we ensure the continued provision of efficient and high-quality services, which is central to our mission of attracting investments and fostering economic growth.
Effective date of the charging implementation?
What is the fee structure for these applications?
The fee structure for each application, including evaluation and issuance fees, is outlined in the MIDA Fee Schedule below, which can also be found on the MIDA website and MIDA InvestMalaysia Portal. Please refer to this schedule for specific fee amounts.
Evaluation Fees: Download
Issuance Fees: Download
Will there be any exemptions or waivers for evaluation and issuance fees?
No, there are no exemptions or waivers for evaluation and issuance fees. All applicants are required to pay the specified fees as part of the application process.
Can applicants request refunds of the evaluation and issuance fees if their applications are not approved?
No, the evaluation and issuance fees are non-refundable. We recommend carefully reviewing the eligibility criteria and guidelines for each service before submission to ensure a successful application.
Can I request refunds of the evaluation and issuance fees if I withdraw the applications?
No, you cannot request refunds of the evaluation and issuance fees if you choose to withdraw your applications. These fees are non-refundable and are collected to cover the costs associated with the evaluation process, administrative tasks, and related expenses incurred during the application review.
Before submitting your applications, it’s essential to carefully consider your decision, review the eligibility criteria and guidelines, and ensure that you are prepared to proceed. In cases where you have concerns or questions about your application, it’s advisable to contact MIDA to seek guidance and clarification before making your submission.
How can I make payment for the evaluation and issuance fees?
Payment for evaluation and issuance fees must be made exclusively through the InvestMalaysia portal. No other method of payment is allowed. Detailed instructions for payment can be referred to https://investmalaysia.mida.gov.my/EIP/UserGuide.aspx.
How will the introduction of evaluation and issuance fees affect the application process?
The introduction of these fees is aimed at enhancing the efficiency of the MIDA application process. Payment confirms your commitment to the application, and MIDA will continue to facilitate and evaluate your application.
How can I get more information or seek clarification about evaluation and issuance fees?
For any questions or clarifications regarding the evaluation and issuance fees or the application process, please contact our Customer Service at 03-2267 3633 or login InvestMalaysia portal and submit your enquiry. The details are as follows:
Phone: +603-22673633
Website: https://investmalaysia.mida.gov.my/
Customer Service Hours:
Our customer service support operates during the following hours:
Days: Monday to Friday
Operating Hours: 8.00 AM to 5.00 PM (GMT+8)
Closed During Weekends and Public Holidays
How can I stay informed about updates and changes related to evaluation and issuance fees?
Stay informed about updates and changes related to evaluation and issuance fees by regularly checking our website https://www.mida.gov.my/ or/and MIDA InvestMalaysia portal https://investmalaysia.mida.gov.my/ or/and official communications from MIDA.
We appreciate your understanding and cooperation as we implement these fees to maintain the quality of our services and ensure a streamlined application process. If you have further questions or require assistance, please do not hesitate to reach out to us.
How can companies stay informed about MIDA’s services and policies?
A. Visit MIDA’s Official Website:
For the latest information on MIDA’s services, policies, guidelines, and announcements, please visit our official website at https://www.mida.gov.my/. Our website is a comprehensive resource hub for businesses and investors seeking information on Malaysia’s investment climate.
B. Subscribe to MIDA’s E-newsletter:
To receive regular updates and news directly in your inbox, we encourage companies to subscribe to our E-newsletter. This subscription provides timely information on investment opportunities, policy changes, and other relevant updates. You can find the subscription option on our website.
C. Refer to MIDA InvestMalaysia Portal:
Our MIDA InvestMalaysia portal is a valuable platform for accessing information related to investment opportunities, incentives, and policies. It provides comprehensive insights into the Malaysian business environment and is an essential resource for companies interested in investing in Malaysia.
D. Review MIDA’s Frequently Asked Questions (FAQ):
Frequently Asked Questions (FAQ) on our website https://www.mida.gov.my/ and MIDA InvestMalaysia portal https://investmalaysia.mida.gov.my/ provide answers to common queries about MIDA’s services, procedures, and policies. It’s a helpful reference for companies seeking quick and concise information.
E. Connect with MIDA’s Customer Service:
For personalised assistance and inquiries, you can reach out to our contact centre. Our dedicated support team is available to assist you with any questions or concerns you may have. Contact information can be found on our website.
We are committed to providing transparent and up-to-date information to support businesses and investors interested in Malaysia. By utilising these channels, companies can stay well-informed about MIDA’s offerings and engage with us effectively.
FAQ on Receipt
Will I receive a receipt for the evaluation and issuance fees when my payment is successful?
Yes, you will receive a receipt generated by our system upon successful payment of the evaluation and issuance fees at the InvestMalaysia Portal. There is no need to request a receipt separately.
How will I receive the receipt?
The receipt will be generated and downloadable from the system associated with your account on InvestMalaysia Portal.
What information will be included in the receipt?
The receipt will typically include details such as a unique receipt number.
Is the receipt considering an official document for accounting or reimbursement purposes?
Yes, the receipt generated by our system is generally considered an official document and can be used for accounting or reimbursement purposes. However, it’s advisable to consult with your financial department or relevant authorities to confirm its acceptance.
What should I do if I don't receive the receipt after a successful payment?
If you do not receive the receipt upon successful payment. Please contact our customer service team at the following:
Phone: +603-22673633
Email: [email protected]
Customer Service Hours:
Our customer service support operates during the following hours:
Days: Monday to Friday
Operating Hours: 8.00 AM to 5.00 PM (GMT+8)
Closed During Weekends and Public Holidays
Our customer service team will be available to assist you, investigate the issue, and provide the necessary support to ensure you receive the receipt promptly.
Is there a way to confirm the receipt of my payment without the receipt?
The receipt serves as a confirmation of your payment. If you encounter any issues or have concerns about the receipt, please contact our customer service for assistance.
How can I obtain a duplicate receipt if needed in the future?
If you require a duplicate of the receipt in the future, please contact our customer service, and they will assist you in obtaining a copy. You can also download the receipt from InvestMalaysia Portal.
Are changes to receipt details allowed after issuance?
No, amendments or changes to the details of the receipt, such as the payment date, payment amount, or other information, are not allowed once the receipt has been issued. It is important to review all details carefully during the payment process to ensure accuracy.
What should I do if I notice an error on my receipt after it has been issued?
If you identify an error on your receipt after it has been issued, please contact our customer service They will provide guidance on the necessary steps to address any discrepancies or issues.
Where can i obtain a revised receipt if incorrect details are found?
In certain cases, you may be able to request a new receipt with corrected details. However, this will be subject to review and approval by our support team. Contact our customer service for assistance in such situations.
How can I ensure that the details on my receipt are accurate before making a payment?
To ensure accuracy, carefully review all details displayed on the payment confirmation screen before finalising your payment. Verify that the payment amount, payment method, and other information are correct.
FAQ on Tax Invoices
Will I receive a tax invoice for evaluation and issuance fees?
Yes, a tax invoice will be issued together with the receipt upon successful payment of the evaluation and issuance fees through the InvestMalaysia Portal.
How will I receive the tax invoice?
The tax invoice will be generated and downloadable from the system associated with your account on the InvestMalaysia Portal, along with the receipt.
Is the tax invoice considered an official document for accounting or reimbursement purposes?
Yes, the tax invoice generated by our system is generally considered an official document and can be used for accounting or reimbursement purposes. However, it’s advisable to consult with your financial department or relevant authorities to confirm its acceptance.
What should I do if I don't receive the tax invoice after a successful payment?
If you do not receive the tax invoice upon successful payment. Please contact our customer service team at the following:
Phone: +603-22673633
Email: [email protected]
Customer Service Hours:
Our customer service support operates during the following hours:
Days: Monday to Friday
Operating Hours: 8.00 AM to 5.00 PM (GMT+8)
Closed During Weekends and Public Holidays
Our customer service team will be available to assist you, investigate the issue, and provide the necessary support to ensure you receive the receipt promptly.
Can I request a tax invoice before making the payment?
No, tax invoices are only issued after the payment for evaluation and issuance fees has been successfully completed. We are unable to entertain requests for tax invoices before payment is completed.
How can I ensure that the details on my tax invoice are accurate before making a payment?
Before making a payment, carefully review all the details entered during the payment process. Once the payment is completed, the tax invoice will be generated based on the information provided, and no changes can be made afterward.
Where can I obtain a duplicate tax invoice if needed in the future?
If you require a duplicate tax invoice in the future, you can download it from the InvestMalaysia Portal or contact our customer service team for assistance.
What should I do if I notice an error on my tax invoices after it has been issued?
If you identify an error on your tax invoices after it has been issued, please contact our customer service They will provide guidance on the necessary steps to address any discrepancies or issues.
Where can I obtain a new tax invoice with corrected details if an error is identified?
In certain cases, you may be able to request a new tax invoice with corrected details. However, this will be subject to review and approval by our support team. Contact our customer service for assistance in such situations.
F.A.Q on Payment Gateway via InvestMalaysia Portal
Why is Payment Gateway via InvestMalaysia Portal necessary?
This integration streamlines the payment process into a single, centralised platform to facilitating seamless transactions, reduce administrative delays, and enhance security. It simplifies fee management for users while improving efficiency and transparency for MIDA.
How can I make payments for the evaluation and issuance fees?
Payments for evaluation and issuance fees can be made exclusively through InvestMalaysia portal.
Where can I access the InvestMalaysia Portal for making payments?
You can access the InvestMalaysia Portal at https://investmalaysia.mida.gov.my/.
Are there alternative methods of payment available for these fees?
No, payment for evaluation and issuance fees can only be made through the InvestMalaysia Portal. No other payment methods are accepted.
Is the Payment Gateway via InvestMalaysia Portal secure for online transactions?
Yes, this Payment Gateway via InvestMalaysia Portal uses robust security protocols to protect your data and transactions, ensuring compliance with international cybersecurity standards.
What should I do if I encounter issues while making a payment?
For assistance, please contact our customer service team or log a request through the helpdesk in the InvestMalaysia Portal https://investmalaysia.mida.gov.my/EIP/Support.aspx:
Phone: +603-22673633
Email: [email protected]
Customer Service Hours:
Our customer service support operates during the following hours:
Days: Monday to Friday
Operating Hours: 8.00 AM to 5.00 PM (GMT+8)
Closed During Weekends and Public Holidays
Can I make payments using a mobile device or tablet?
Yes, the InvestMalaysia Portal is mobile-friendly and accessible across devices, including smartphones and tablets.
What payment methods are accepted on the Payment Gateway via the InvestMalaysia Portal?
The platform supports credit/debit cards, e-wallets, and B2B/B2C transactions. Specific options are listed on the portal during checkout.
Is the payment process user-friendly and straightforward?
Yes, we have designed the payment process to be user-friendly and straightforward. If you have any specific questions or encounter issues related to making payments for evaluation and issuance fees, please don’t hesitate to contact our customer service for assistance.
