Accelerating the Fourth Industrial Revolution (IR4.0) through Robotic Process Automation (RPA) Technology

About FPT Software

FPT Software is a global technology company that provides software development, digital transformation, and technology consulting services to clients across various industries. With a strong focus on innovation and customer satisfaction, FPT Software has grown to become one of the largest technology firms in Vietnam, employing over 27,000 professionals and operating in 26 countries worldwide. The company’s expertise spans across a wide range of technologies, including artificial intelligence, machine learning, cloud computing, and cybersecurity, among others.

One of FPT’s key strengths is its ability to deliver end-to-end software solutions that meet the needs of its clients. The company’s development processes are designed to be flexible and scalable, allowing it to adapt to changing requirements and market conditions. The company also places a strong emphasis on quality assurance and testing, ensuring that its products meet the highest standards of reliability and performance.

How FPT leverages its services in the Fourth Industrial Revolution (IR4.0)

FPT’s reputation has only been reinforced by the forward-thinking approach to technology that helped the company to be at the forefront of leveraging its services in the Fourth Industrial Revolution (IR4.0). By embracing cutting-edge technologies and adapting to the changing demands of the market, FPT continues to stay ahead of the curve in the rapidly evolving digital landscape. With a focus on digital transformation, the company has been providing innovative solutions in areas such as RPA, AI, IoT, cloud computing, and cybersecurity, enabling businesses to enhance their operational efficiency and improve customer experience. It has also been investing heavily in research and development, establishing research centres and collaborating with leading universities to develop innovative technologies. Moreover, it has been actively promoting digital literacy and upskilling programs, preparing the workforce for the digital age. With its extensive expertise and commitment to innovation, FPT is well-positioned to play a significant role in shaping the future of IR4.0.

akaBot ecosystem

As part of its focus on digital transformation, the company has been providing innovative solutions such as RPA (Robotic Process Automation). This technology is becoming increasingly popular as organizations seek to remain competitive in a global market.

Introducing RPA and its significance

Globalisation has led to the rising competition of various industries and companies are under constant pressure to perform at higher levels. To remain competitive, businesses must adapt their work processes accordingly, often by increasing productivity and reducing waste. The former has been a top priority for the Malaysian government and businesses in recent years. To increase the agility and resilience of their supply chains, address cost pressures and improve employee’s experience, many organisations have turned to Robotic Process Automation (RPA).

Robotic Process Automation or RPA is a software technology that allows companies to automate operations that are typically performed by humans. RPA uses software robots or “bots” to automate these tasks, allowing employees to focus on higher value-added work. The significance of RPA stems from its capacity to improve efficiency and accuracy, reduce costs, and enhance the overall customer experience. Through this automation process, companies can operate more efficiently and effectively, leading to increased profitability and competitiveness.

Introducing akaBot

As the pioneer of the RPA platform, akaBot, introduced by FPT Software, has hit remarkable milestones for the past few years; with over 3,000 customers in more than 20 countries, being named the ‘RPA Leader’ in Asia by G2 and ranked as the Top 21 RPA Platform by Gartner Peer Insights. Not only an RPA platform, akaBot is on its way to becoming a comprehensive hyperautomation solution provider which meets the global standard and delivers highly customised automation solutions to support enterprises in their digital transformation journey.

Key features of akaBot

The core technology of akaBot helps human workers to complete repetitive and manual tasks with up to 30 times higher productivity and up to 100 per cent accuracy rates. Besides, akaBot enables companies to automate their daily operations from small individual tasks in finance and accounting, procurement, administration, HR, etc., to cross-functional workflows such as purchasing, sales and marketing.

Moreover, akaBot is integrated with other advanced technologies such as artificial intelligence (AI), Machine Learning, Process Mining/Task Mining, Natural Language Processing and Business Process Management Suite (BPMS). This combination focuses on exploring and optimising the automation implementation, operations, and results management, which are projected to be in the right path to hyperautomation as defined in Gartner’s Top 12 Strategic Technologies in 2022.

Significance of RPA for Malaysia’s 4.0 policy

As the nation embraces the Industry 4.0 revolution, companies have placed a strong emphasis on adopting new technologies that offer promising benefits to their bottom lines. However, many of them still neglect human capital often resulting in a lack of skills needed for transformation. Companies must focus on their employees and prepare them for digital transformation to keep them engaged and satisfied with their work. A viable solution to prepare employees for digital transformation and keep them content is to automate tasks that do not add value and contribute to wasting human talent, giving employees more time to improve their skills and focus on tasks that truly require their knowledge. RPA is a technology that frees employees from non-value-added tasks to ensure that they are able to spend more time on tasks that require their skills. It has shown how it can improve efficiency and productivity in companies and therefore plays an important role in Malaysia 4.0 policy. RPA in general and akaBot in particular unlocks the potential of Industry 4.0 by providing an advanced and cost-effective solution for Malaysian businesses.

Tran Hong Chung
CEO of FPT Software Malaysia