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Client Charter

We are committed to provide services in a professional, efficient and ethical manner to industrialists and potential investors in the manufacturing and services sectors by:
  • Responding to all investment enquiries in a prompt and courteous manner
  • Disseminating accurate and up to-date information on investments
  • Assisting investors in the implementation of their projects
We are committed to answer relevant enquiries, and to complete the evaluation of applications from the date of complete information received, within the stipulated time-frame as follows:
  • Enquiries received via website - 2 working days
  • Manufacturing Licence 
    • Normal Track - 4 weeks
    • Fast Track - 7 working days
  • Post Incentives - 6 weeks
  • Incentives - 6 weeks
  • Tax Exemption from Custom Duties - 4 weeks
  • Principal Hub - 6 weeks
  • Regional Office and Representative Office - 4 weeks
  • Manufacturing Licence -  4 weeks 
  • Expatriate Posts
    • Normal Track - 4 weeks
    • Fast Track - 7 working days
MIDA CLIENT CHARTER ACHIEVEMENT
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN MAY 2019
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 25 100.00% 0 0.00% 25 100.00%
Normal Track 4 weeks 34 100.00% 0 0.00% 34 100.00%
2. Post Incentives Normal Track 6 weeks 30 93.75% 2 6.25% 32 93.75%
3. Incentives Normal Track 6 weeks 42 100.00% 0 0.00% 42 100.00%
4. Manufacturing License with Incentives Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
5. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 8 100.00% 0 0.00% 8 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 223 100.00% 0 0.00% 223 100.00%
6. Expatriate Post Fast Track 7 working days 32 96.97% 1 3.03% 33 96.97%
Normal Track 4 weeks 33 100.00% 0 0.00% 33 100.00%
7. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
8. Regional Offices & Representative Offices Normal Track 4 weeks 15 100.00% 0 0.00% 15 100.00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN APRIL 2019
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 48 96.00% 2 4.00% 50 96.00%
Normal Track 4 weeks 32 100.00% 0 0.00% 32 100.00%
2. Post Incentives Normal Track 6 weeks 27 93.10% 2 6.90% 29 93.10%
3. Incentives Normal Track 6 weeks 79 100.00% 0 0.00% 79 100.00%
4. Manufacturing License with Incentives Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
5. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 2 100.00% 0 0.00% 2 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 133 100.00% 0 0.00% 133 100.00%
6. Expatriate Post Fast Track 7 working days 14 100.00% 0 0.00% 14 100.00%
Normal Track 4 weeks 42 100.00% 0 0.00% 42 100.00%
7. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
8. Regional Offices & Representative Offices Normal Track 4 weeks 16 100.00% 0 0.00% 16 100.00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN MARCH 2019
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 39 97.50% 1 2.50% 40 97.50%
Normal Track 4 weeks 29 100.00% 0 0.00% 29 100.00%
2. Post Incentives Normal Track 6 weeks 59 95.16% 3 4.84% 62 95.16%
3. Incentives Normal Track 6 weeks 61 98.39% 1 1.61% 62 98.39%
4. Manufacturing License with Incentives Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
5. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 10 100.00% 0 0.00% 10 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 235 99.58% 1 0.42% 236 99.58%
6. Expatriate Post Fast Track 7 working days 1 100.00% 0 0.00% 1 100.00%
Normal Track 4 weeks 37 97.37% 1 2.63% 38 97.37%
7. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
8. Regional Offices & Representative Offices Normal Track 4 weeks 8 100.00% 0 0.00% 8 100.00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN FEBRUARY 2019
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 34 100.00% 0 0.00% 34 100.00%
Normal Track 4 weeks 29 100.00% 0 0.00% 29 100.00%
2. Post Incentives Normal Track 6 weeks 55 94.83% 3 5.17% 58 94.83%
3. Incentives Normal Track 6 weeks 57 100.00% 0 0.00% 57 100.00%
4. Manufacturing License with Incentives Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
5. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 13 100.00% 0 0.00% 13 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 192 100.00% 0 0.00% 192 100.00%
6. Expatriate Post Fast Track 7 working days 1 100.00% 0 0.00% 1 100.00%
Normal Track 4 weeks 30 100.00% 0 0.00% 30 100.00%
7. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
8. Regional Offices & Representative Offices Normal Track 4 weeks 6 100.00% 0 0.00% 6 100.00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN JANUARY 2019
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 48 100.00% 0 0.00% 48 100.00%
Normal Track 4 weeks 37 100.00% 0 0.00% 37 100.00%
2. Incentives Normal Track 6 weeks 76 97.44% 2 2.56% 78 97.44%
3. Manufacturing License with Incentives Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 6 100.00% 0 0.00% 6 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 192 100.00% 0 0.00% 192 100.00%
5. Expatriate Post Fast Track 7 working days 1 100.00% 0 0.00% 1 100.00%
Normal Track 4 weeks 34 100.00% 0 0.00% 34 100.00%
6. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 15 100.00% 0 0.00% 15 100.00%


Note: MIDA's client charter achievement is being updated on monthly basis. 

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Last Updated : Monday 9th December 2019