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Client Charter

We are committed to provide services in a professional, efficient and ethical manner to industrialists and potential investors in the manufacturing and services sectors by:
  • Responding to all investment enquiries in a prompt and courteous manner
  • Disseminating accurate and up to-date information on investments
  • Assisting investors in the implementation of their projects
We are committed to answer relevant enquiries, and to complete the evaluation of applications from the date of complete information received, within the stipulated time-frame as follows:
  • Enquiries received via website - 2 working days
  • Manufacturing Licence 
    • Normal Track - 4 weeks
    • Fast Track - 7 working days
  • Post Incentives - 6 weeks
  • Incentives - 6 weeks
  • Tax Exemption from Custom Duties - 4 weeks
  • Principal Hub - 6 weeks
  • Regional Office and Representative Office - 4 weeks
  • Manufacturing Licence -  4 weeks 
  • Expatriate Posts
    • Normal Track - 4 weeks
    • Fast Track - 7 working days
MIDA CLIENT CHARTER ACHIEVEMENT
CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN DECEMBER 2019
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing Licence Fast Track 7 working days 85 92.39% 7 7.61% 92 92.39%
Normal Track 4 weeks 47 100.00% 0 0.00% 47 100.00%
2. Post Incentives Normal Track 6 weeks 45 95.74% 2 4.26% 47 95.74%
3. Incentives Normal Track 6 weeks 38 90.48% 4 9.52% 42 90.48%
4. Manufacturing Licence with Incentives Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
5. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 12 100.00% 0 0.00% 12 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 228 99.13% 2 0.87% 230 99.13%
6. Expatriate Post Fast Track 7 working days 7 100.00% 0 0.00% 7 100.00%
Normal Track 4 weeks 47 100.00% 0 0.00% 47 100.00%
7. Principal Hub Normal Track 6 weeks 1 100.00% 0 0.00% 1 100.00%
8. Regional Offices & Representative Offices Normal Track 4 weeks 22 100.00% 0 0.00% 22 100.00%
CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN NOVEMBER 2019
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing Licence Fast Track 7 working days 47 85.45% 8 14.55% 55 85.45%
Normal Track 4 weeks 37 100.00% 0 0.00% 37 100.00%
2. Post Incentives Normal Track 6 weeks 46 100.00% 0 0.00% 46 100.00%
3. Incentives Normal Track 6 weeks 52 89.66% 6 10.34% 58 89.66%
4. Manufacturing Licence with Incentives Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
5. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 6 100.00% 0 0.00% 6 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 247 99.60% 1 0.40% 248 99.60%
6. Expatriate Post Fast Track 7 working days 39 100.00% 0 0.00% 39 100.00%
Normal Track 4 weeks 30 100.00% 0 0.00% 30 100.00%
7. Principal Hub Normal Track 6 weeks 1 100.00% 0 0.00% 1 100.00%
8. Regional Offices & Representative Offices Normal Track 4 weeks 16 100.00% 0 0.00% 16 100.00%
CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN OCTOBER 2019
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing Licence Fast Track 7 working days 78 87.64% 11 12.36% 89 87.64%
Normal Track 4 weeks 56 100.00% 0 0.00% 56 100.00%
2. Post Incentives Normal Track 6 weeks 81 97.59% 2 2.41% 83 97.59%
3. Incentives Normal Track 6 weeks 45 97.83% 1 2.17% 46 97.83%
4. Manufacturing Licence with Incentives Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
5. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 6 100.00% 0 0.00% 6 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 236 99.58% 1 0.42% 237 99.58%
6. Expatriate Post Fast Track 7 working days 25 100.00% 0 0.00% 25 100.00%
Normal Track 4 weeks 35 100.00% 0 0.00% 35 100.00%
7. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
8. Regional Offices & Representative Offices Normal Track 4 weeks 16 100.00% 0 0.00% 16 100.00%
CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN SEPTEMBER 2019
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing Licence Fast Track 7 working days 39 100.00% 0 0.00% 39 100.00%
Normal Track 4 weeks 31 100.00% 0 0.00% 31 100.00%
2. Post Incentives Normal Track 6 weeks 36 100.00% 0 0.00% 36 100.00%
3. Incentives Normal Track 6 weeks 50 100.00% 0 0.00% 50 100.00%
4. Manufacturing Licence with Incentives Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
5. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 3 100.00% 0 0.00% 3 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 204 97.14% 6 2.86% 210 97.14%
6. Expatriate Post Fast Track 7 working days 13 92.86% 1 7.14% 14 92.86%
Normal Track 4 weeks 34 97.14% 1 2.86% 35 97.14%
7. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
8. Regional Offices & Representative Offices Normal Track 4 weeks 13 100.00% 0 0.00% 13 100.00%
CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN AUGUST 2019
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing Licence Fast Track 7 working days 71 100.00% 0 0.00% 71 100.00%
Normal Track 4 weeks 43 100.00% 0 0.00% 43 100.00%
2. Post Incentives Normal Track 6 weeks 39 92.86% 3 7.14% 42 92.86%
3. Incentives Normal Track 6 weeks 63 100.00% 0 0.00% 63 100.00%
4. Manufacturing Licence with Incentives Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
5. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 10 100.00% 0 0.00% 10 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 271 99.27% 2 0.73% 273 99.27%
6. Expatriate Post Fast Track 7 working days 29 100.00% 0 0.00% 29 100.00%
Normal Track 4 weeks 35 100.00% 0 0.00% 35 100.00%
7. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
8. Regional Offices & Representative Offices Normal Track 4 weeks 14 100.00% 0 0.00% 14 100.00%
CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN JULY 2019
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing Licence Fast Track 7 working days 75 100.00% 0 0.00% 75 100.00%
Normal Track 4 weeks 36 100.00% 0 0.00% 36 100.00%
2. Post Incentives Normal Track 6 weeks 26 100.00% 0 0.00% 26 100.00%
3. Incentives Normal Track 6 weeks 54 100.00% 0 0.00% 54 100.00%
4. Manufacturing Licence with Incentives Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
5. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 6 100.00% 0 0.00% 6 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 124 100.00% 0 0.00% 124 100.00%
6. Expatriate Post Fast Track 7 working days 20 100.00% 0 0.00% 20 100.00%
Normal Track 4 weeks 42 100.00% 0 0.00% 42 100.00%
7. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
8. Regional Offices & Representative Offices Normal Track 4 weeks 26 100.00% 0 0.00% 26 100.00%
CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN JUNE 2019
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing Licence Fast Track 7 working days 34 100.00% 0 0.00% 34 100.00%
Normal Track 4 weeks 24 100.00% 0 0.00% 24 100.00%
2. Post Incentives Normal Track 6 weeks 30 100.00% 0 0.00% 30 100.00%
3. Incentives Normal Track 6 weeks 27 100.00% 0 0.00% 27 100.00%
4. Manufacturing Licence with Incentives Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
5. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 7 100.00% 0 0.00% 7 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 226 100.00% 0 0.00% 226 100.00%
6. Expatriate Post Fast Track 7 working days 16 100.00% 0 0.00% 16 100.00%
Normal Track 4 weeks 18 100.00% 0 0.00% 18 100.00%
7. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
8. Regional Offices & Representative Offices Normal Track 4 weeks 16 100.00% 0 0.00% 16 100.00%
CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN MAY 2019
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing Licence Fast Track 7 working days 25 100.00% 0 0.00% 25 100.00%
Normal Track 4 weeks 34 100.00% 0 0.00% 34 100.00%
2. Post Incentives Normal Track 6 weeks 30 93.75% 2 6.25% 32 93.75%
3. Incentives Normal Track 6 weeks 42 100.00% 0 0.00% 42 100.00%
4. Manufacturing Licence with Incentives Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
5. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 8 100.00% 0 0.00% 8 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 223 100.00% 0 0.00% 223 100.00%
6. Expatriate Post Fast Track 7 working days 32 96.97% 1 3.03% 33 96.97%
Normal Track 4 weeks 33 100.00% 0 0.00% 33 100.00%
7. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
8. Regional Offices & Representative Offices Normal Track 4 weeks 15 100.00% 0 0.00% 15 100.00%
CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN APRIL 2019
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing Licence Fast Track 7 working days 48 96.00% 2 4.00% 50 96.00%
Normal Track 4 weeks 32 100.00% 0 0.00% 32 100.00%
2. Post Incentives Normal Track 6 weeks 27 93.10% 2 6.90% 29 93.10%
3. Incentives Normal Track 6 weeks 79 100.00% 0 0.00% 79 100.00%
4. Manufacturing Licence with Incentives Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
5. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 2 100.00% 0 0.00% 2 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 133 100.00% 0 0.00% 133 100.00%
6. Expatriate Post Fast Track 7 working days 14 100.00% 0 0.00% 14 100.00%
Normal Track 4 weeks 42 100.00% 0 0.00% 42 100.00%
7. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
8. Regional Offices & Representative Offices Normal Track 4 weeks 16 100.00% 0 0.00% 16 100.00%
CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN MARCH 2019
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing Licence Fast Track 7 working days 39 97.50% 1 2.50% 40 97.50%
Normal Track 4 weeks 29 100.00% 0 0.00% 29 100.00%
2. Post Incentives Normal Track 6 weeks 59 95.16% 3 4.84% 62 95.16%
3. Incentives Normal Track 6 weeks 61 98.39% 1 1.61% 62 98.39%
4. Manufacturing Licence with Incentives Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
5. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 10 100.00% 0 0.00% 10 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 235 99.58% 1 0.42% 236 99.58%
6. Expatriate Post Fast Track 7 working days 1 100.00% 0 0.00% 1 100.00%
Normal Track 4 weeks 37 97.37% 1 2.63% 38 97.37%
7. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
8. Regional Offices & Representative Offices Normal Track 4 weeks 8 100.00% 0 0.00% 8 100.00%
CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN FEBRUARY 2019
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing Licence Fast Track 7 working days 34 100.00% 0 0.00% 34 100.00%
Normal Track 4 weeks 29 100.00% 0 0.00% 29 100.00%
2. Post Incentives Normal Track 6 weeks 55 94.83% 3 5.17% 58 94.83%
3. Incentives Normal Track 6 weeks 57 100.00% 0 0.00% 57 100.00%
4. Manufacturing Licence with Incentives Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
5. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 13 100.00% 0 0.00% 13 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 192 100.00% 0 0.00% 192 100.00%
6. Expatriate Post Fast Track 7 working days 1 100.00% 0 0.00% 1 100.00%
Normal Track 4 weeks 30 100.00% 0 0.00% 30 100.00%
7. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
8. Regional Offices & Representative Offices Normal Track 4 weeks 6 100.00% 0 0.00% 6 100.00%
CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN JANUARY 2019
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing Licence Fast Track 7 working days 48 100.00% 0 0.00% 48 100.00%
Normal Track 4 weeks 37 100.00% 0 0.00% 37 100.00%
2. Incentives Normal Track 6 weeks 76 97.44% 2 2.56% 78 97.44%
3. Manufacturing Licence with Incentives Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 6 100.00% 0 0.00% 6 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 192 100.00% 0 0.00% 192 100.00%
5. Expatriate Post Fast Track 7 working days 1 100.00% 0 0.00% 1 100.00%
Normal Track 4 weeks 34 100.00% 0 0.00% 34 100.00%
6. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 15 100.00% 0 0.00% 15 100.00%


Note: MIDA's client charter achievement is being updated on monthly basis. 

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Last Updated : Friday 25th September 2020