Information and Communication Technology (ICT)-related services include the following:
• Hardware and software consultancies
• Database activities
• Content development
• Internet-based business application services
• Provision of e-commerce services/solutions
• System integration
• Computer-assisted manufacturing services
• Operation of call centres and centralised help-lines
• Other ICT services
Hardware and software consultancies provide services such as supporting and developing strategies in the application of servers, networks, computers, etc.
Database activities include data management, data security and data retrieval services.
Content development services include producing educational CD-Rom, providing on-line news and information, gaming software, etc.
Internet-based business application services include e-mail services, Application Service Provider (ASP) services, hosting services, etc. Electronic commerce (e-commerce) is a commercial transaction between parties entered into an electronic medium without the physical presence of the parties. E-commerce transactions can be concluded anytime and anywhere, regardless of national boundaries.
E-commerce services/solutions include Electronic Government (e-Government), Business-to-Business, Business-to-Consumers, etc.
System integration services include Electronic Database Information (EDI), data warehousing and Electronics Application Integration (EAI).
Computer-assisted manufacturing services include process automation, robotics, automated material handling systems and supply chain integration/management.