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Client Charter

We are committed to provide services in a professional, efficient and ethical manner to industrialists and potential investors in the manufacturing and services sectors by:
  • Responding to all investment enquiries in a prompt and courteous manner
  • Disseminating accurate and up to-date information on investments
  • Assisting investors in the implementation of their projects
We are committed to answer relevant enquiries, and to complete the evaluation of applications from the date of complete information received, within the stipulated time-frame as follows:
  • Enquiries received via website - 2 working days
  • Manufacturing Licence 
    • Normal Track - 4 weeks
    • Fast Track - 7 working days
  • Incentives - 6 weeks
  • Tax Exemption from Custom Duties - 4 weeks
  • Principal Hub - 6 weeks
  • Regional Office and Representative Office - 4 weeks
  • Manufacturing Licence - 4 weeks 
  • Expatriate Posts
    • Normal Track - 4 weeks
    • Fast Track - 7 working days
MIDA CLIENT CHARTER ACHIEVEMENT
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN JANUARY 2018
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 45 100.00% 0 0.00% 45 100.00%
Normal Track 4 weeks 31 100.00% 0 0.00% 31 100.00%
2. Incentives Normal Track 6 weeks 103 100.00% 0 0.00% 103 100.00%
3. Manufacturing License with Incentives Normal Track 6 weeks 0 100.00% 0 0.00% 0 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 10 100.00% 0 0.00% 10 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 197 100.00% 0 0.00% 197 100.00%
5. Expatriate Post Fast Track 7 working days 0 100.00% 0 0.00% 0 100.00%
Normal Track 4 weeks 20 90.91% 2 9.09% 22 100.00%
6. Principal Hub Normal Track 6 weeks 0 100.00% 0 0.00% 0 100.00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 4 100.00% 0 0.00% 4 100.00%


Note: MIDA's client charter achievement is being updated on monthly basis. 

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Last Updated : Friday 22nd June 2018