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Client Charter 2016

 

  • Responding to all investment enquiries in a prompt and courteous manner
  • Disseminating accurate and up to-date information on investments
  • Assisting investors in the implementation of their projects
We are committed to answer relevant enquiries, and to complete the evaluation of applications from the date of complete information received, within the stipulated time-frame as follows:
  • Enquiries received via website - 2 working days
  • Manufacturing Licence 
    • Normal Track - 4 weeks
    • Fast Track - 7 working days
  • Incentives - 6 weeks
  • Tax Exemption from Custom Duties - 4 weeks
  • Principal Hub - 6 weeks
  • Regional Office and Representative Office - 4 weeks
  • Manufacturing Licence - 4 weeks 
  • Expatriate Posts
    • Normal Track - 4 weeks
    • Fast Track - 7 working days
MIDA CLIENT CHARTER ACHIEVEMENT
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN DECEMBER 2016
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 39 100.00% 0 0.00% 39 100.00%
Normal Track 4 weeks 35 100.00% 0 0.00% 35 100.00%
2. Incentives Normal Track 6 weeks 47 97.92% 0 2.08% 48 97.92%
3. Manufacturing License with Incentives Normal Track 6 weeks 7 100.00% 0 0.00% 7 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 2 100.00% 0 0.00% 2 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 151 100.00% 0 0.00% 151 100.00%
5. Expatriate Post Fast Track 7 working days 10 100.00% 0 0.00% 10 100.00%
Normal Track 4 weeks 16 100.00% 0 0.00% 16 100.00%
6. Principal Hub Normal Track 6 weeks 1 100.00% 0 0.00% 1 100.00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 15 100.00% 0 0.00% 15 100.00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN NOVEMBER 2016
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 26 92.11% 0 0.00% 26 100.00%
Normal Track 4 weeks 27 100.00% 0 0.00% 27 100.00%
2. Incentives Normal Track 6 weeks 48 100.00% 0 0.00% 48 100.00%
3. Manufacturing License with Incentives Normal Track 6 weeks 1 100.00% 0 0.00% 1 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 16 100.00% 0 0.00% 16 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 253 100.00% 0 0.00% 253 100.00%
5. Expatriate Post Fast Track 7 working days 9 100.00% 0 0.00% 9 100.00%
Normal Track 4 weeks 28 100.00% 0 0.00% 28 100.00%
6. Principal Hub Normal Track 6 weeks 0 100.00% 0 0.00% 0 100.00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 21 90.91% 0 0.00% 21 100.00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN OCTOBER 2016
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 35 92.11% 3 7.89% 38 92.11%
Normal Track 4 weeks 25 100.00% 0 0.00% 25 100.00%
2. Incentives Normal Track 6 weeks 49 100.00% 0 0.00% 49 100.00%
3. Manufacturing License with Incentives Normal Track 6 weeks 7 100.00% 0 0.00% 7 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 11 100.00% 0 0.00% 11 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 174 100.00% 0 0.00% 174 100.00%
5. Expatriate Post Fast Track 7 working days 13 100.00% 0 0.00% 13 100.00%
Normal Track 4 weeks 37 100.00% 0 0.00% 37 100.00%
6. Principal Hub Normal Track 6 weeks 1 100.00% 0 0.00% 1 100.00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 20 90.91% 2 9.09% 22 90.91%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN SEPTEMBER 2016
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 31 93.94% 2 6.06% 33 93.94%
Normal Track 4 weeks 21 100.00% 0 0.00% 21 100.00%
2. Incentives Normal Track 6 weeks 42 100.00% 0 0.00% 42 100.00%
3. Manufacturing License with Incentives Normal Track 6 weeks 10 100.00% 0 0.00% 10 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 6 100.00% 0 0.00% 6 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 223 100.00% 0 0.00% 223 100.00%
5. Expatriate Post Fast Track 7 working days 6 100.00% 0 0.00% 6 100.00%
Normal Track 4 weeks 31 100.00% 0 0.00% 31 100.00%
6. Principal Hub Normal Track 6 weeks 12 100.00% 0 0.00% 12 100.00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 20 90.91% 2 9.09% 22 90.91%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN AUGUST 2016
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 44 100.00% 0 0.00% 44 100.00%
Normal Track 4 weeks 24 100.00% 0 0.00% 24 100.00%
2. Incentives Normal Track 6 weeks 53 100.00% 0 0.00% 53 100.00%
3. Manufacturing License with Incentives Normal Track 6 weeks 7 100.00% 0 0.00% 7 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 4 100.00% 0 0.00% 4 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 165 100.00% 0 0.00% 165 100.00%
5. Expatriate Post Fast Track 7 working days 4 100.00% 0 0.00% 4 100.00%
Normal Track 4 weeks 46 100.00% 0 0.00% 46 100.00%
6. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 19 95.00% 1 5.00% 20 95.00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN JULY 2016
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 23 100.00% 0 0.00% 23 100.00%
Normal Track 4 weeks 9 100.00% 0 0.00% 9 100.00%
2. Incentives Normal Track 6 weeks 43 100.00% 0 0.00% 43 100.00%
3. Manufacturing License with Incentives Normal Track 6 weeks 2 100.00% 0 0.00% 2 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 3 100.00% 0 0.00% 3 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 166 100.00% 0 0.00% 166 100.00%
5. Expatriate Post Fast Track 7 working days 9 100.00% 0 0.00% 9 100.00%
Normal Track 4 weeks 24 100.00% 0 0.00% 24 100.00%
6. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 9 100.00% 0 0.00% 9 100.00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN JUNE 2016
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 40 100.00% 0 0.00% 40 100.00%
Normal Track 4 weeks 27 100.00% 0 0.00% 27 100.00%
2. Incentives Normal Track 6 weeks 66 98.51% 1 1.49% 67 98.51%
3. Manufacturing License with Incentives Normal Track 6 weeks 10 100.00% 0 0.00% 10 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 10 100.00% 0 0.00% 10 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 160 90.94% 0 0.00% 160 100.00%
5. Expatriate Post Fast Track 7 working days 8 69.23% 0 0.00% 8 100.00%
Normal Track 4 weeks 75 98.68% 1 1.32% 76 98.68%
6. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 36 100.00% 0 0.00% 36 100.00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN MAY 2016
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 43 100.00% 0 0.00% 43 100.00%
Normal Track 4 weeks 25 100.00% 0 0.00% 25 100.00%
2. Incentives Normal Track 6 weeks 36 100.00% 0 0.00% 36 100.00%
3. Manufacturing License with Incentives Normal Track 6 weeks 2 100.00% 0 0.00% 2 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 15 100.00% 0 0.00% 15 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 187 100.00% 0 0.00% 187 100.00%
5. Expatriate Post Fast Track 7 working days 4 100.00% 0 0.00% 4 100.00%
Normal Track 4 weeks 27 100.00% 0 0.00% 27 100.00%
6. Principal Hub Normal Track 6 weeks 2 0.00% 0 0.00% 2 100.00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 12 100.00% 0 0.00% 12 100.00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN APRIL 2016
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 35 94.59% 2 5.41% 37 94.59%
Normal Track 4 weeks 26 100.00% 0 0.00% 26 100.00%
2. Incentives Normal Track 6 weeks 49 94.23% 3 5.77% 52 94.23%
3. Manufacturing License with Incentives Normal Track 6 weeks 3 100.00% 0 0.00% 3 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 13 100.00% 0 0.00% 13 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 231 90.94% 23 9.06% 254 90.94%
5. Expatriate Post Fast Track 7 working days 9 69.23% 4 30.77% 13 69.23%
Normal Track 4 weeks 44 95.65% 2 4.35% 46 95.65%
6. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 16 100.00% 0 0.00% 16 100.00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN MARCH 2016
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 43 93.48% 3 5.41% 46 93.48%
Normal Track 4 weeks 30 96.77% 1 0.00% 31 96.77%
2. Incentives Normal Track 6 weeks 52 100.00% 0 5.77% 52 100.00%
3. Manufacturing License with Incentives Normal Track 6 weeks 3 60.00% 2 0.00% 5 60.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 15 100.00% 0 0.00% 15 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 355 98.89% 4 9.06% 359 98.89%
5. Expatriate Post Fast Track 7 working days 5 71.43% 2 30.77% 7 71.43%
Normal Track 4 weeks 47 85.45% 8 4.35% 55 85.45%
6. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 21 77.78% 6 0.00% 27 77.78%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN FEBRUARY 2016
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 25 78.13% 7 21.88% 32 78.13%
Normal Track 4 weeks 12 100.00% 0 0.00% 12 100.00%
2. Incentives Normal Track 6 weeks 44 89.80% 5 10.20% 49 89.80%
3. Manufacturing License with Incentives Normal Track 6 weeks 4 80.00% 1 20.00% 5 80.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 13 92.86% 1 7.14% 14 92.86%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 76 86.36% 12 13.64% 88 86.36%
5. Expatriate Post Fast Track 7 working days 6 54.55% 5 45.45% 11 54.55%
Normal Track 4 weeks 12 85.71% 2 14.29% 14 85.71%
6. Principal Hub Normal Track 6 weeks 0 0.00% 1 100.00% 1 0.00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 4 100.00% 0 0.00% 4 100.00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN JANUARY 2016
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 32 96.97% 1 3.03% 33 96.97%
Normal Track 4 weeks 16 100.00% 0 0.00% 16 100.00%
2. Incentives Normal Track 6 weeks 55 93.22% 4 6.78% 59 93.22%
3. Manufacturing License with Incentives Normal Track 6 weeks 2 100.00% 0 0.00% 2 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 17 89.47% 2 10.53% 19 89.47%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 195 90.70% 20 9.30% 215 90 .00%
5. Expatriate Post Fast Track 7 working days 3 100.00% 0 0.00% 3 100 .00%
Normal Track 4 weeks 21 60.00% 14 40.00% 35 60 .00%
6. Principal Hub Normal Track 6 weeks 2 100.00% 0 0.00% 2 100.00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 10 58.82% 7 41.18% 17 58.82%


Note: MIDA's client charter achievement is being updated on monthly basis. 

Last Updated : Wednesday 20th September 2017