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Client Charter 2015

We are committed to provide services in a professional, efficient and ethical manner to industrialists and potential investors in the manufacturing and services sectors by:
  • Responding to all investment enquiries in a prompt and courteous manner
  • Disseminating accurate and up to-date information on investments
  • Assisting investors in the implementation of their projects
We are committed to answer relevant enquiries, and to complete the evaluation of applications from the date of complete information received, within the stipulated time-frame as follows:
  • Enquiries received via website - 2 working days
  • Manufacturing Licence 
    • Normal Track - 4 weeks
    • Fast Track - 7 working days
  • Incentives - 6 weeks
  • Tax Exemption from Custom Duties - 4 weeks
  • Principal Hub - 6 weeks
  • Regional Office and Representative Office - 4 weeks
  • Manufacturing Licence - 4 weeks 
  • Expatriate Posts
    • Normal Track - 4 weeks
    • Fast Track - 7 working days
MIDA CLIENT CHARTER ACHIEVEMENT
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN NOVEMBER-DECEMBER 2015
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 73 100.00% 0 0.00% 73 100.00%
Normal Track 4 weeks 31 100.00% 0 0.00% 31 100.00%
2. Incentives Normal Track 6 weeks 94 100.00% 0 0.00% 94 100.00%
3. Manufacturing License with Incentives Normal Track 6 weeks 8 100.00% 0 0.00% 8 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 19 100.00% 0 0.00% 19 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 442 100.00% 0 0.00% 442 100 .00%
5. Expatriate Post Fast Track 7 working days 42 100.00% 0 0.00% 42 100 .00%
Normal Track 4 weeks 27 100.00% 0 0.00% 27 100 .00%
6. Principal Hub Normal Track 6 weeks 3 100.00% 0 0.00% 3 100.00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 3 100.00% 0 0.00% 3 100.00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN OCTOBER 2015
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 25 100.00% 0 0.00% 25 100.00%
Normal Track 4 weeks 22 100.00% 0 0.00% 22 100.00%
2. Incentives Normal Track 6 weeks 50 100.00% 0 0.00% 50 100.00%
3. Manufacturing License with Incentives Normal Track 6 weeks 2 100.00% 0 0.00% 2 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 10 100.00% 0 0.00% 10 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 179 100.00% 0 0.00% 179 100 .00%
5. Expatriate Post Fast Track 7 working days 3 100.00% 0 0.00% 3 100 .00%
Normal Track 4 weeks 38 100.00% 0 0.00% 38 100 .00%
6. Principal Hub Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
7. OHQ, IPC, RDC Normal Track 6 weeks 0 0.00% 0 0.00% 0 0.00%
8. Regional Offices & Representative Offices Normal Track 4 weeks 8 100.00% 0 0.00% 8 100.00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN SEPTEMBER 2015
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 16 100.00% 0 0.00% 16 100.00%
Normal Track 4 weeks 1 100.00% 0 0.00% 1 100.00%
2. Incentives Normal Track 6 weeks 41 100.00% 0 0.00% 41 100.00%
3. Manufacturing License with Incentives Normal Track 6 weeks 9 100.00% 0 0.00% 9 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 12 100.00% 0 0.00% 12 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 164 100.00% 0 0.00% 164 100 .00%
5. Expatriate Post Fast Track 7 working days 19 100.00% 0 0.00% 19 100 .00%
Normal Track 4 weeks 13 100.00% 0 0.00% 13 100 .00%
6. Principal Hub Normal Track 6 weeks 1 100.00% 0 0.00% 1 100.00%
7. OHQ, IPC, RDC Normal Track 6 weeks 6 100.00% 0 0.00% 6 100.00%
8. Regional Offices & Representative Offices Normal Track 4 weeks 7 100.00% 0 0.00% 7 100.00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN AUGUST 2015
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 15 100.00% 0 0.00% 15 100.00%
Normal Track 4 weeks 2 100.00% 0 0.00% 2 100.00%
2. Incentives Normal Track 6 weeks 23 100.00% 0 0.00% 23 100.00%
3. Manufacturing License with Incentives Normal Track 6 weeks 6 100.00% 0 0.00% 6 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 20 100.00% 0 0.00% 20 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 320 100.00% 0 0.00% 320 100 .00%
5. Expatriate Post Fast Track 7 working days 14 100.00% 0 0.00% 14 100 .00%
Normal Track 4 weeks 8 100.00% 0 0.00% 8 100 .00%
6. Principal Hub Normal Track 6 weeks 2 100.00% 0 0.00% 2 100.00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 3 100.00% 0 0.00% 3 100.00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN JULY 2015
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 15 100.00% 0 0.00% 15 100.00%
Normal Track 4 weeks 4 100.00% 0 0.00% 4 100.00%
2. Incentives Normal Track 6 weeks 43 100.00% 0 0.00% 43 100.00%
3. Manufacturing License with Incentives Normal Track 6 weeks 6 100.00% 0 0.00% 6 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 2 100.00% 0 0.00% 2 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 197 100.00% 0 0.00% 197 100 .00%
5. Expatriate Post Fast Track 7 working days 16 100.00% 0 0.00% 16 100 .00%
Normal Track 4 weeks 15 100.00% 0 0.00% 15 100 .00%
6. OHQ, IPC, RDC Normal Track 6 weeks 3 100.00% 0 0.00% 3 100 .00%
7. Principal Hub Normal Track 6 weeks 1 100.00% 0 0.00% 1 100.00%
8. Regional Offices & Representative Offices Normal Track 4 weeks 13 100.00% 0 0.00% 13 100.00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN JUNE 2015
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 20 100.00% 0 0.00% 20 100.00%
Normal Track 4 weeks 2 100.00% 0 0.00% 2 100.00%
2. Incentives Normal Track 6 weeks 32 100.00% 0 0.00% 32 100.00%
3. Manufacturing License with Incentives Normal Track 6 weeks 11 100.00% 0 0.00% 11 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 15 100.00% 0 0.00% 15 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 310 100.00% 0 0.00% 310 100 .00%
5. Expatriate Post Fast Track 7 working days 12 100.00% 0 0.00% 12 100 .00%
Normal Track 4 weeks 33 100.00% 0 0.00% 33 100 .00%
6. OHQ, IPC, RDC Normal Track 6 weeks 1 100.00% 0 0.00% 1 100 .00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 15 100.00% 0 0.00% 15 100.00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN MAY 2015
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 29 100.00% 0 0.00% 29 100.00%
Normal Track 4 weeks 2 100.00% 0 0.00% 2 100.00%
2. Incentives Normal Track 6 weeks 39 100.00% 0 0.00% 39 100.00%
3. Manufacturing License with Incentives Normal Track 6 weeks 8 100.00% 0 0.00% 8 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 16 100.00% 0 0.00% 16 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 213 100.00% 0 0.00% 213 100 .00%
5. Expatriate Post Fast Track 7 working days 1 100.00% 0 0.00% 1 100 .00%
Normal Track 4 weeks 27 100.00% 0 0.00% 27 100 .00%
6. OHQ, IPC, RDC Normal Track 6 weeks 7 100.00% 0 0.00% 7 100 .00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 21 100.00% 0 0.00% 21 100 .00%
MIDA CLIENT CHARTER ACHIEVEMENT FOR APPLICATIONS APPROVED IN APRIL 2015
Approved Applications
No Main Activities Client Charter Conforming to Charter Not Conforming to Charter Total Achievement
No Percentage No Percentage
1. Manufacturing License Fast Track 7 working days 23 100.00% 0 0.00% 23 100.00%
Normal Track 4 weeks 3 100.00% 0 0.00% 3 100.00%
2. Incentives Normal Track 6 weeks 57 100.00% 0 0.00% 57 100.00%
3. Manufacturing License with Incentives Normal Track 6 weeks 14 100.00% 0 0.00% 14 100.00%
4. Tax Exemptions from Custom Duties 
a) Machinery & Equipment (JPC1) Normal Track 4 weeks 25 100.00% 0 0.00% 25 100.00%
b) Raw Material & Component (JPC2) Normal Track 4 weeks 271 100.00% 0 0.00% 271 100 .00%
5. Expatriate Post Fast Track 7 working days 6 100.00% 0 0.00% 6 100 .00%
Normal Track 4 weeks 35 100.00% 0 0.00% 35 100 .00%
6. OHQ, IPC, RDC Normal Track 6 weeks 7 100.00% 0 0.00% 7 100 .00%
7. Regional Offices & Representative Offices Normal Track 4 weeks 24 100.00% 0 0.00% 24 100 .00%


Note: MIDA's client charter achievement is being updated on monthly basis. 

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Client Charter 2016

Last Updated : Wednesday 20th September 2017