Strong Performance in Malaysia Prompts Endress+Hauser to Expand and Launch New Customer Service and Training Facility in Malaysia

Swiss-based, Endress+Hauser has invested 4.5 million euros (RM 22.06 million) in a new customer service and training facility in Shah Alam in tandem with its strong performance over the company’s history in Malaysia.

Shah Alam, 13 July 2017 – Swiss-based, Endress+Hauser has invested 4.5 million euros (RM 22.06 million) in a new customer service and training facility in Shah Alam in tandem with its strong performance over the company’s history in Malaysia.

The process instrumentation and automation company whose clients include Petronas, Nestle, F&N CC, BASF, Felda, IOI, Sime Darby, KL-Kepong, Mewaholeo, PGEO was awarded the best performing facility among 40 Endress+Hauser offices worldwide in 2008. The new facility demonstrates the company’s commitment to the local market, and also signals Endress+Hauser’s move towards digitalization and Industrial Internet of Things (IIoT).

Officiating the event was Yang Berbahagia Dato’ Azman Mahmud, Chief Executive Officer of Malaysian Investment Development Authority (MIDA) and witnessed by His Excellency Michael Winzap, Swiss Ambassador to Malaysia, Matthias Altendorf, Chief Executive Officer of Endress+Hauser Group, Tony Jacobsen, Corporate Sales Director Asia/Pacific of Endress+Hauser Group and Chow Mun Kong, Managing Director of Endress+Hauser Malaysia.

Dato’ Azman Mahmud, Chief Executive Officer of Malaysian Investment Development Authority (MIDA) said, “We are pleased that Endress+Hauser which has been in Malaysia for nearly 30 years is taking another step forward by expanding their presence in the country. The new facility marks Endress+Hauser presence in Malaysia to remain competitive not only locally but for global market as well. This launch also cemented our country’s position as an attractive market for process automation. The company’s activities are aligned with Malaysia’s goal to boost technological advances and digitalisation. This serves as a catalyst for us to further engage with more stakeholders in strategising the way forward for the industries to adopt elements of Industry 4.0.”

“With Malaysia being considered as a major hub for process automation in Southeast Asia, complete with a robust and dynamic market, Endress+Hauser remains bullish on positive growth within the region and will continue to excel and perform in the industry,” added Mr Matthias Altendorf, Chief Executive Officer of Endress+Hauser Group.

Customers joined employees of Endress+Hauser Malaysia to celebrate the opening of the new facility, which among other things will be used to expand the company’s training offering in order to provide more in-depth customer support.

“The new building in Shah Alam represents a milestone for Endress+Hauser Malaysia and enables us to continue to meet the demanding requirements of our customers,” explained Chow Mun Kong, Managing Director of Endress+Hauser Malaysia, during the inauguration ceremony. The roughly 3,000-square-meter facility houses a new calibration center for flow, level, pressure and liquid analysis instruments, in addition to spacious training rooms and an auditorium that provide ample space for hands-on customer training.

Established in 1989 with 7 employees, today Endress+Hauser Malaysia is considered one of the country's leading providers of measurement and process control technology. The company currently has a workforce of more than 80 people who are focused on the chemical, food & beverage, palm oil, oil & gas, water & wastewater and power & energy industries.

Investments in future growth

“The business has grown steadily in Malaysia over the past 15 years. Malaysia is one of the most important markets in Southeast Asia and it boasts tremendous potential that we plan on exploiting further. With the new facility we have created an excellent foundation to pursue this goal,” says Tony Jacobsen, Corporate Sales Director for the Asia-Pacific region. Endress+Hauser places high value on customer and market intimacy and continually strengthens its sales and production network with investments such as those in Malaysia. The company spent nearly 150 million euros (RM 735 million) on new buildings, equipment, software and IT infrastructure in 2016. 

The Endress+Hauser Group

Endress+Hauser is a global leader in measurement instrumentation, services and solutions for industrial process engineering. The Group employs 13,000 personnel across the globe, generating net sales of more than 2.1 billion euros in 2016.


With dedicated sales centers and a strong network of partners, Endress+Hauser guarantees competent worldwide support. Our production centers in 12 countries meet customers’ needs and requirements quickly and effectively. The Group is managed and coordinated by a holding company in Reinach, Switzerland. As a successful family-owned business, Endress+Hauser is set for continued independence and self-reliance.


Endress+Hauser provides sensors, instruments, systems and services for level, flow, pressure and temperature measurement as well as analytics and data acquisition. The company supports customers with automation engineering, logistics and IT services and solutions. Our products set standards in quality and technology.


We work closely with the chemical, petrochemical, food & beverage, oil & gas, water & wastewater, power & energy, life science, primaries & metal, renewable energies, pulp & paper and shipbuilding industries. Endress+Hauser supports its customers in optimizing their processes in terms of reliability, safety, economic efficiency and environmental impact.


Founded in 1953 by Georg H Endress and Ludwig Hauser, Endress+Hauser has been solely owned by the Endress family since 1975. The Group has developed from a specialist in level measurement to a provider of complete solutions for industrial measuring technology and automation, with constant expansion into new territories and markets

For further information, please visit www.endress.com/media-center or www.endress.com

For media inquiries, please contact:

Martin Raab Email martin.raab@holding.endress.com
Group Media Spokesperson Phone +41 61 715 7722
Endress+Hauser AG Fax +41 61 715 2888
Kägenstrasse 2
4153 Reinach BL

Fatin Nadia/ Sadiy Faisal

Impact Communications on behalf of Endress+Hauser (M) Sdn Bhd

T: 012-644 7260/ 017-266 0969

O: 03-6206 1803

E: fatin@impactcommunications.com.my/sadiy@impactcommunications.com.my

Posted on : 13 July 2017
Last Updated : Tuesday 20th February 2018