Date: Sunday 19-May-13


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Starting a Business

Internet Service

Internet Service
The major licensed Internet Service Providers (ISPs) in Malaysia are TM Net Sdn. Bhd. (Telekom Malaysia Berhad), JARING (MIMOS Bhd.), DiGiNet (DiGi Telecommunications Sdn Bhd), TimeNet (TT dotcom Sdn Bhd) and Maxis Broadband Sdn Bhd.

There are multiples of 155Mbps (STM1), 34Mbps (E3) and 2Mbps (E1) connections in the nationwide backbone. TM Net has peering arrangement with Jaring and other local ISPs from 2Mbps capacity.

Two major ISPs are TM Net (Telekom Malaysia Berhad wholly-owned company) and JARING (a MIMOS Berhad wholly-owned company).

Services ISP
Details

JARING

TM Net

Product

Category

Internet Charges
(per minute
/US Cents)

Call Charges
(per minute
/US Cents)

Other Charges
Registration fee
(One time)
Annual subscription fee

Internet Services

Dialup (PSTN/
ISDN)

 √ √ 1515

Residential

1 sen

1.5 sen

RM10
(US$3.13)

RM24
(US$7.50)

Organisation

2.5 sen

2.5 sen

RM50
(US$15.62)

RM60
(US$18.75)
1525

Residential

3 sen

2 sen

RM10
(US$ 3.12)

RM24
(US$ 7.50)

Organisation

3 sen

2 sen

RM50
(US$ 15.62)

RM60
(US$ 18.75)
Dedicated Access √ √
• Offered to Corporate customers and organisations
• Charges based on speed
• Details can be provided upon request.
Broadband Services √ √
• TM Net - Offers through fixed and wireless (residential,corporations & SMEs)
• JARING - Offers through fixed line (corporate) and wireless (residential & corporate)
Data Centre Services √ √ TM Net
• 10 data centres nationwide
• Minimum internet connectivity, 155Mbps collocation, hosted managed services, business continuity, disaster recovery services
• Tier 3 / Tier 4 data centre
Virtual Private Network (VPN) √ √
• This secure IP based private network offered by both TM Net & JARING to corporate customers & organisations.
• Details of charges can be provided upon request
(Refer contacts below)
Satellite Services √ √
• An alternative to the fixed terrestrial line and uses C-band transponder. Coverage anywhere in the country as well as some parts of the Asia-Pacific region. Satellite hub is located in Kuala Lumpur
Other Services
• For details about other services offered by both TM Net & JARING, please visit www.tm.net.my & www.jaring.my
Note: Dial-up short code – 1515 & 1525 (TM Net); 1511 (JARING)
TELCO - Telecommunication Company

Digital Leased Line

International Destinations
(From Malaysia)
Annual Charges for
64 Kbps Circuits
Annual Charges for
2 Mbps Circuits

(1) Normal Price
(2) MSC Price

(1) Normal Price
(2) MSC Price
RM
US$
RM
US$
RM
US$
RM
US$

Australia

54,548
17,046

53,948
16,859

104,124
32,539

95,846
29,952

France

n.a.
n.a.

n.a.
n.a.

164,692
51,466

150,366
46,989

Germany

n.a.
n.a.

n.a.
n.a.

164,692
51,466

150,366
46,989

Indonesia

27,548
8,609

26,948
8,421

87,240
27,263

80,650
25,203

Japan

32,048
10,015

31,448
9,828

105,333
32,917

96,942
30,294

South Korea

32,048
10,015

31,448
9,828

105,334
32,917

96,942
30,294

Thailand

27,548
8,609

26,948
8,421

87,240
27,263

80,650
25,203

UK

n.a.
n.a.

n.a.
n.a.

164,692
51,466

150,366
46,989

USA

n.a.
n.a.

n.a.
n.a.

113,297
35,405

104,099
32,531

Note:

1

Refers to normal price for customers

2

Refers to special prices for MSC Malaysia's registered companies from the defined zone.

Dedicated access services are currently offered to corporate customers and organisations. The normal range of the service start from 64Kbps up to 2 Mbps through various media such as leased line, wireless, fiber, SDSL and satellite.

 

 

 

Domestic Destination
(from Kuala Lumpur)
Annual Charges for
64 Kbps Circuits
Annual Charges for
2 Mbps Circuits

(1) Normal Price
(2) MSC Price

(1) Normal Price
(2) MSC Price
RM
US$
RM
US$
RM
US$
RM
US$

Bukit Damansara
10,800
3,375
9,120
2,850
54,300
16,969
43,890
13,716

Seremban
24,600
7,688
13,110
4,097
152,400
47,625
96,900
30,281

Melaka
27,624
8,633
15,265
4,770
176,970
 55,303
118,446
37,014

Ipoh
30,120
9,413
17,043
 5,326
197,250
61,641
136,230
42,572

Kangar
41,064
12,833
24,841
7,763
286,170
89,428
214,206
66,939

Alor Setar
39,096
12,218
23,438
7,324
270,180
84,431
200,184
62,558

Kuantan
31,080
 9,713
17,727
5,540
205,050
64,078
143,700
44,906

Kuala Terengganu
35,640
11,138
20,976
6,555
242,100
75,656
175,560
54,863

Penang
35,880
11,213
21,147
6,608
244,050
76,266
177,270
55,397

Johor Bahru
35,928
11,228
21,181
6,619
244,440
76,388
177,612
55,504

Kota Bahru
37,896
11,843
22,583
7,057
260,430
81,384
191,634
59,886

Kuching
68,568
 21,428
44,437
 13,887
509,640
159,263
410,172
128,179

Kota Kinabalu
84,120
 26,288
55,518
 17,349
636,000
198,750
520,980
162,806

Dedicated access services are currently offered to corporate customers and organisations. The normal range of the service start from 64Kbps up to 2 Mbps through various media such as leased line, wireless, fiber, SDSL and satellite.

Voice over Internet Protocol (VoIP)

The subscribers can use this VoIP service via fixed line, mobile or PC. The main service providers of VoIP service are TM Net Sdn. Bhd., Jaring, Time dotcom and NasionCom.

The VoIP call charges provided by ISPs in Malaysia range from:

VoIP
Per minute
RM
US$
Local calls (subject to call destination)

0.15 - 0.25

 0.05 - 0.08
International calls (subject to the countries)

0.15 - 7.00

 0.05 - 2.19

Internet Data Centre (IDC)
This service offers co-location and hosting services to customers. IDC offers the latest physical environment necessary to keep customers' servers running at a very high speed access for 24 hours a day, 7 days a week and 365 days a year. Nationwide, TM Net and JARING have few data centres located at major towns with 155 Mbps connectivity.

Co-Location service allows customers to place a portion or all of client systems within the IDC. The client can cut down on ongoing network costs and scale Internet operations easily with the growth of business.

TM Net and JARING also provide professionally managed services such as administration services, backup services, load balancing, security services and managed security monitoring services.

Broadband Services
TM Net and JARING offer broadband service using fixed and wireless technology to both residential and corporate customers.

The wireless broadband service offered by TM Net and JARING is available in major towns and is being extended to other areas nationwide.

Satellite Services
VSAT stands for Very Small Aperture Terminal. It is a small satellite dish that is capable of both receiving and sending satellite signals. VSAT systems can be designed to serve both broadcast and interactive applications whether data, voice or video, which are now being served by terrestrial lines.

TM offers 2 types of VSAT services which are:

i) VSAT StarNet
VSAT StarNet services benefits from the latest and best VSAT technology in the market. It is 100% IP network to support the IP market. It offers highly reliable, flexible support of integrated multimedia communications. It can cater data, internet and telephony in a single platform. The available bandwidth is ranging from 9.6 kbps up to 2,048 kbps.
Value Added Services
• Internet Access
• Telephony
ο Private telephony
- Voice communication among VSAT StarNet network
- No local number
ο Public telephony
- Voice communication to PSTN connection
- Provide local number with normal PSTN charges
ii) VSAT Direct
VSAT Direct is a hubless communication network that provides single carrier per channel for data to remote locations via satellite with a flexible multi-channel communications for public, corporate and government applications. The available bandwidth is ranging from 64 kbps up to 2048 kbps duplex. Its point-to-point or mesh architecture is useful for providing inter-connectivity amongst relatively high volume VSATs utilisation.
Packages currently available are:
Description

Private Network

Internet packages

Telephony
(2 phone lines)

Uplink (Kbps)

9.6kbps – 2Mbps

128kbps

256kbps

Not applicable

Downlink (Kbps)

9.6kbps – 2Mbps

384kbps

1Mbps

Not applicable

Technology

Dedicated bandwidth

Best effort

Not applicable

Monthly Charges

Depends on requirement

RM1,199 (US$375)

RM1,499
(US$468)

RM1,014
(US$317)

The One Time Charge (OTC) fee varies depending on the packages subscribed.

TM is using Measat-3 and JSat as satellite transponder. The coverage for satellite services is anywhere in the country and also covers some part of Asia-Pacific.

Source: Telekom Malaysia - www.tm.com.my
TM Net - www.tm.net.my
JARING - www.jaring.my



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